EE TV App on iPhone

[qucharsky]

When I login to my EE TV app on my phone it comes up with no subscription found despite having an active subscription and using it on my Apple TV 4K I got from EE. Any ideas what the issue is and how to fix it?

[Rky]

Please speak to technical support option by dialling 150

[DarrenDev]

Your Apple TV doesn't actually use the login you used - it uses your broadband line to identify you.  Your iPhone needs a valid account though.

I can see that you used to have a BT account, but you've moved to EE Broadband.  Your EE account isn't currently associated with an EE ID - it's ready waiting to be claimed.

I can also see you already have an EE ID associated with your mobile phone contract.  Simply visit ee.co.uk, select the "Log in" link in the top right corner, and then log in with your EE ID (or you're welcome to create a new one if you'd prefer).  Once logged in, scroll to the very bottom of the page - you'll see a button to "Link a product".  Select that, and add your new EE Broadband account.

Once linked, you'll then be able to log into the EE TV app on your iPhone - just make sure you choose the EE Broadband option when offered. 

[qucharsky]

Thanks but it seems my account is in a mess. When I log in to MY EE I already see broadband and TV - so it is really concerning when you say it is not associated with an EE ID… I had similar issues for months now and I was told it’s all fixed now but I am seeing more issues clearly…

[DarrenDev]

Please email me at tv.apps@ee.co.uk so that I can get some additional details from you.

[qucharsky]

Thank you I already sent one yesterday around 4.47pm - will await reply and provide all the information you need. Much appreciated 😊

[Lee000]

i have no subscription found on my iPhone and I contacted EE a number of times and one person tells me that I watch it on my phone and then another person tells me that I can’t but I am paying for this and I have EE tv on my broadband at home so this doesn’t make any sense because I could get it on my phone a time ago but not now 

[Lee000]

I have spoken to a technician on 150 but I have got nowhere in doing this and it is driving me mad and I loose my mind and get so angry because I really believe that I should be able to watch this because nobody working for EE doesn’t know how to do their job and they’re is nothing that I can do 

[DarrenDev]

I've replied to the email you sent me @Lee000 - the issue is simply that your subscription isn't paired with your EE ID.  You need to log into https://id.ee.co.uk/ and add your EE account to your EE ID.  Once added, the app will start working.

[Christopher_G]

Hi @Lee000 

I appreciate that this has been frustrating for you. Our Customer Service team are definitely the right people to speak to, to try and get things like this sorted. I'm sorry it's taken a few attempts so far.

If you need some help with your EE TV app, I'll send you a private message to get some information from you.

Chris