23-06-2024 12:50 AM
When I login to my EE TV app on my phone it comes up with no subscription found despite having an active subscription and using it on my Apple TV 4K I got from EE. Any ideas what the issue is and how to fix it?
23-06-2024 03:23 AM
Please speak to technical support option by dialling 150
24-06-2024 08:30 AM
Your Apple TV doesn't actually use the login you used - it uses your broadband line to identify you. Your iPhone needs a valid account though.
I can see that you used to have a BT account, but you've moved to EE Broadband. Your EE account isn't currently associated with an EE ID - it's ready waiting to be claimed.
I can also see you already have an EE ID associated with your mobile phone contract. Simply visit ee.co.uk, select the "Log in" link in the top right corner, and then log in with your EE ID (or you're welcome to create a new one if you'd prefer). Once logged in, scroll to the very bottom of the page - you'll see a button to "Link a product". Select that, and add your new EE Broadband account.
Once linked, you'll then be able to log into the EE TV app on your iPhone - just make sure you choose the EE Broadband option when offered.
24-06-2024 08:45 AM
Thanks but it seems my account is in a mess. When I log in to MY EE I already see broadband and TV - so it is really concerning when you say it is not associated with an EE ID… I had similar issues for months now and I was told it’s all fixed now but I am seeing more issues clearly…
24-06-2024 08:47 AM
Please email me at tv.apps@ee.co.uk so that I can get some additional details from you.
24-06-2024 08:49 AM
Thank you I already sent one yesterday around 4.47pm - will await reply and provide all the information you need. Much appreciated 😊