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EE Box to Panasonic TV

MikeLang
Visitor

Does anyone have these issues, I purchased a new TV Panasonic and sometimes the signal Quality is very poor on the TV and the only way round this is to switch the EE Box on and off and then the Quality is 100%. The TV is Freeview. Also channel 1 @ 2 show blank (BBC & ITV), again I switch the EE Box on and off and it works fine. There are other minor faults, it seems Panasonic does not like EE or am I doing something wrong, hope someone has a familiar problem, very frustrating.

5 REPLIES 5
wgwright
Expert Contributor
Expert Contributor

@MikeLang . It might be worth trying to make sure that all you connections over the internet and done by Ethernet cable where possible rather than using WiFi and/or an aerial?

Hope this helps

Midnight_Voice
EE Community Star
EE Community Star

@MikeLang 

Make sure you have ‘Antenna Out’ set to On in Settings/Picture & Sound on your EE box.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*

@MikeLang    If you have a home made coaxial cable check that the connection are tight.   Only make sure antenna out is enabled if you’re actually using that to link to another device if you’re not then the HDMI cable will be the best way to go and you don’t need to have the antenna out enabled as it’s HDMI to the TV,    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
robh661
Established Contributor
Established Contributor

I’ve got the same setup, and found the sound from the EETV box, very quiet even with the box on 100%, and it was connected via HDMI, so in the end I got a Soundbar from Argos, and connected that directly to the optical out on the EETV, and it fixed the problem, it’s just annoying having to mute the TV when I switch to the box, or I get an echo.

As for the missing channels on startup, I haven’t had that problem yet.

@Chris_B @MikeLang 

I’m interpreting ‘sometimes the signal Quality is very poor on the TV’ to mean signal quality as measured on the TV, rather than just as displayed on the TV from the EE box.

But if it is the Signal Quality coming from the EE box, it’s hard to see how changing the TV could cause such an upstream problem with the EE box.

Except if the cables got disturbed during the changeover; so make sure all the connections are tight, HDMI, Ethernet if used, mains, and most especially coax, especially home made coax cables, where you need to ensure they are not just tight, but aren’t shorting internally.

He says from bitter experience 😢

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*