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EE home Phone Plus not ringing on incoming calls until you press the vol+ key

Philipos
Visitor

Hi Everyone.

I have a EE smart hub on full fibre. I also have the home phone service. I have just purchased a Home Phone Plus handset to replace my original Panasonic DECT system. When setting up the ringing option the display shows " Ringing Currently Not Available". When there is a incoming call the correct details are shown in the display but the handset doesn't ring but will ring if I press  Vol+ or Vol- key and continue to ring until i answer the call.

I have factory reset the handset but that has made no difference, I have also carried out a software update and the display shows it is up to date. 

If I reconnect the DECT phone and there is a incoming call that phone rings. I have logged into the EE Hub and everything looks as it should be.

Does anyone out there have any ideas.

I have also ordered an additional Home Phone Plus handset so I have the same arrangement as the DECT system.

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