Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by EE Knowledge Specialist
  • 11725 Views
  • 21 replies
  • 2 Helpful

New phone

I phoned 150 and ordered a new monthly pay phone yesterday and they told me it was coming today, I haven’t received the phone today and I haven’t received a confirmation email or text, no tracking number or order nothing. I would like to know where m...

Spurious phone call to myself

I have DV with one Alexa DV phone, and four legacy DECT phones whose base station goes through a Digital Adapter.So nothing plugged into the router.Today I had a call, missed it (my fault), picked it up on 1571 on one of the DECT extension phones, li...

No landline

Changed to EE for broadband, home phone and mobile on 19th March and after ages spent on phone trying to sort it out here it April 24th and still no active landline. Considering I'm a full time carer for my husband and have health issues myself I wou...

Chris764 by Investigator
  • 1195 Views
  • 8 replies
  • 4 Helpful

Managing Call Protect

Hello,  We were recently moved from BT to EE.   However the EE website doesn't seem very complete.  I have tried logging in to our EE account to manage the Call Protect feature on our Digital Voice phone but each time I just get a page that says "SOR...

Cannot manage Digital Home features online

I  Cannot manage my Digital Home features online. I login to my ee account fine and select manage plans and manage Digital home but when I select (for example) Manage call Protect  I get ....Sorry! We couldn't find that page ...Any ideas where I shou...

Resolved! “Nuisance?”

HiI’ve just received a couple of calls, 5 minutes apart, on my EE ‘landline’I understand this is some kind of AI filtering of possible spam calls, but how can I make a decision if I can’t see the number? Is there a way to actually see the number?Than...

Marcoee by Skilled Contributor
  • 801 Views
  • 2 replies
  • 0 Helpful