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Failed account migration from BT to EE

lnads00
Visitor

I renewed my contract for Broadband, Mobile and TV - with the understanding that the account would be migrated to EE -  back on the 16th of May. Currently my Mobile and Broadband are on the new EE account but the TV order is lost in the system and I haven't been able to watch Netflix, Now or TNT since the beginning of June plus I can't see my account on My EE. I have spoke to a multitude of support people in trying to get this resolved but currently without any joy and I'm beginning to get fed up with having to chase EE, so what I am after is what is the best way of escalating this issue.

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @lnads00 

You can complain here:

https://ee.co.uk/contact-ee/complaint

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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