07-07-2024 03:54 PM
I renewed my contract for Broadband, Mobile and TV - with the understanding that the account would be migrated to EE - back on the 16th of May. Currently my Mobile and Broadband are on the new EE account but the TV order is lost in the system and I haven't been able to watch Netflix, Now or TNT since the beginning of June plus I can't see my account on My EE. I have spoke to a multitude of support people in trying to get this resolved but currently without any joy and I'm beginning to get fed up with having to chase EE, so what I am after is what is the best way of escalating this issue.
07-07-2024 03:58 PM
Hi @lnads00
You can complain here:
https://ee.co.uk/contact-ee/complaint
Thanks