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Failed account migration from BT to EE

lnads00
Visitor

I renewed my contract for Broadband, Mobile and TV - with the understanding that the account would be migrated to EE -  back on the 16th of May. Currently my Mobile and Broadband are on the new EE account but the TV order is lost in the system and I haven't been able to watch Netflix, Now or TNT since the beginning of June plus I can't see my account on My EE. I have spoke to a multitude of support people in trying to get this resolved but currently without any joy and I'm beginning to get fed up with having to chase EE, so what I am after is what is the best way of escalating this issue.

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @lnads00 

You can complain here:

https://ee.co.uk/contact-ee/complaint

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.