EE BOX will not let me record from EE app

[Stevedu]

My EE app as suddenly stopped allowing me to record remotely, it shows error message saying UNKNOWN FAILURE, I’ve uninstalled it now 5 times , done reboot , done hard reset , it’s showing as paired correctly ,but still won’t let me remotely set to record 

can anyone help 

[DarrenDev · Accepted solution]

Unfortunately YouView doesn't provide us with any way to diagnose issues like this.  I've looked at your recording requests, and they've all been rejected by the YouView cloud as "Rejected for other reasons" - we have no way of knowing what those other reasons are.

The only thing I can recommend is that you try a factory reset of the TV Box - you can select the option to "Keep recordings".  Once this is complete, you then need to unpair the TV Box in the app and then pair it again.

Let me know how you get on.