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Trouble activating Hbo Max

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Speedd
Explorer

‎02-09-2026 10:53 AM

Hi I have just started EE Tv when using the box I have tried to activate Hbo Max and am directed to a BT website which of course has no record of my account

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DarrenDev
EE Product Expert

‎02-09-2026 11:00 AM

It's unfortunate that HBO Max use the word "activate" in the app, which actually means log in.

Before you can log in, you need to actually activate your account.  Log into https://ee.co.uk/plans-subscriptions/tv and select the button to start activation for TNT Sports.

If your subscription is for Entertainment only, then you need to request an activation link from NOW.  You can do that by following the instructions shown here: https://community.ee.co.uk/t5/TV/TNT-Sports-or-HBO-Max-read-this-first/td-p/1610026 

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DarrenDev
EE Product Expert

‎02-09-2026 11:00 AM

It's unfortunate that HBO Max use the word "activate" in the app, which actually means log in.

Before you can log in, you need to actually activate your account.  Log into https://ee.co.uk/plans-subscriptions/tv and select the button to start activation for TNT Sports.

If your subscription is for Entertainment only, then you need to request an activation link from NOW.  You can do that by following the instructions shown here: https://community.ee.co.uk/t5/TV/TNT-Sports-or-HBO-Max-read-this-first/td-p/1610026 

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Speedd
Explorer

‎02-09-2026 11:22 AM

Thanks for the quick reply. I have had success

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