14-11-2024 05:38 PM
There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks
18-03-2025 08:47 PM - edited 18-03-2025 08:50 PM
Hey, I was assured we had a fix for this in the recent software release 😫
I've engaged our engineering colleagues who can also see the problem so I'm not quite sure what has happened here just yet.
I'm really sorry that we are having continued issues with this, will give you a proper update soon as I have more specific details.
19-03-2025 10:09 AM
Hi all, I have an update for you.
The software build which contained the fix for the issue hasn't made it out to production builds that you're all using on your TV boxes because during testing we noticed another problem.
We couldn't go live with that problem as it was service affecting so we're busy fixing that before we release the fix.
The fix build coming has a lot of other service improvements so we're really focused on getting it out here, I wish it was faster but it is what it is.
The fix will now be landing in an April roll-out.
Sorry for the continued problems, but I will remain committed to keeping you updated.
19-03-2025 11:22 AM
19-03-2025 11:26 AM
Thanks @DarrenW-Tech