Discovery plus dropping sound after ads

[Kjw22]

There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks 

[Leanne_T]

Hi there @Kjw22 

Welcome to the community 🙂

Do you use a sound system? 

Are you able to try watching discovery+ on another device, to see if you have sound? 

Thanks.

Leanne. 

[Kjw22]

Hi Leanne

No sound system. I'll try on my phone to see if the same happens .....

Thanks 

[eeandyee]

Having the same problem 

[eeandyee]

I’m having the same problem. I use a sound system. Optical output from TV to speakers. 

[Michael_D]

Hi @eeandyee 

Welcome to the community.

Does the same thing happen if you have the optical output switched off and just use the TV speakers?

Are you seeing the same thing happen on other devices?

Michael

[eeandyee]

Thanks. I have swapped the sound to the internal TV audio and the issue still occurs. After the advert, once the sound has gone, if you rewind to before the advert would have begun then play from there (now without the advert kicking in) the sound stays on. 

This doesn’t happen if I watch something on my MacBook, the sound stays on after the adverts. 

[Michael_D]

Thanks for the update @eeandyee

Are you watching through the EE TV box or the app on a Smart TV? If it is the box, which one do you have?

Michael

[eeandyee]

Through the EE TV box though I also have a smart tv. I don’t know if I can get the plus app there but will try. Still, it should work properly on the ee box when plugged into a tv surely. 

[Kjw22]

I'm watching through the EE tb box and a smart TV too.