28-03-2024 07:27 AM
So...... after moving from BT to EE I can no longer access sport on EE tv or discovery + after many calls to EE which went around in circles the last advisor has told me there is a Problem with the EE /TV app and it's going to be 10th April before it it will be resolved. So if you can't get them to work on your mobile this is apparently why. Also I can't link my mobile and Broadband account on the EE app again I am told by an EE advisor they have a problem and it will be April when it's resolved. Really disappointed with EE at the moment.
21-03-2024 06:03 PM
I am having the same problem and loads more with it. Been on the phone for 4 hours over the last week and still no further forward. TNT won't work on discovery + EE has no solution at present I and can't link my mobile accounts with mu broadband on the app. I was told by sales my BT WI-FI discs would work with my new hub they don't ! the whole switch from BT has been a nightmare. Wish I hadn't moved from BT now
22-03-2024 07:43 AM
I am very sorry to hear this.
Do you have TNT Sports as part of your mobile contract or home broadband?
Have you activated discovery+ and been able to log in?
What happens when you try and link your broadband account on the app?
Leanne.
28-03-2024 09:07 AM
There are no known issues with discovery+ from EE TV, so I don't know why you've been given a date of April 10th for a fix.
What errors do you see on your TV Box, and in the discovery+ app?
28-03-2024 09:25 AM
I just get contac your provider. I have been on the phone for 3 hours over the last 2 weeks and still not working on the discovery app or ee app on the sports channel. Also I can't link my Broadband to my EE app on my phone.
28-03-2024 10:16 AM
OK, I can find an old BT ID with your email address, and an old EE ID linked to a mobile account. I cannot find what your new account is linked to, so could you please send me an email at tv.apps@ee.co.uk providing your EE account number, and the EE ID you're trying to use in the app (just the username - not the password).
28-03-2024 10:46 AM
I have emailed you the details.
28-03-2024 01:42 PM
still won't work !
26-04-2024 07:07 PM
So 2 months on and I'm still no further forward paying for a service I only get half of. Bills still come one every month but nothing gets fixed . call handlers lie to you then pass you on to the next agent without even telling them what you are calling about . Tonight has been the final straw . How do I lodge an official complaint about how I have been treated ?
26-04-2024 07:13 PM
So 2 months on and I'm still no further forward paying for a service I only get half of. Bills still come every month but nothing gets fixed . call handlers lie to you then pass you on to the next agent without even telling them what you are calling about . Tonight has been the final straw . How do I lodge an official complaint about how I have been treated ?