Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Discovery + not working

Nicks-nightmare
Investigator
Investigator

‎28-03-2024 07:27 AM

So...... after moving from BT to EE I can no longer access sport on EE tv or discovery + after many calls to EE which went around in circles the last advisor has told me there is a Problem with the EE /TV app and it's going to be 10th April before it  it will be resolved. So if you can't get them to work on your mobile  this is apparently why. Also I can't link my  mobile and Broadband account on the EE app  again I am told by an EE advisor they  have a problem and it will be April when it's resolved.  Really disappointed  with EE at the moment.  

IMG_2146.png

 

0 Helpful
13 REPLIES 13
Nicks-nightmare
Investigator
Investigator
In response to DarrenDev

‎26-04-2024 07:29 PM

Still not working  i

0 Helpful
Andrew1664
Visitor

‎08-07-2024 09:08 PM

Did you ever get sorted? We've been going round in circles for two months now with EE.  Very polite customer service but no Discovery Plus and TNT as is supposed to be included in our Full Works package. We activate it manually on our EE account, then go to Discovery and sign in and it says there's no current pass. We've quite literally repeated the process hundreds of times and spoken to Discovery who say the problem is EE's end and they need to delete the account their end and create a new one for us. Someone rang today to say they've done that but still no Discovery. We've had one thing after another since leaving Sky after 20 years and joining EE. Nothing but a headache. Lodged complaints but nothing is ever actually done.

Would never have thought it would be this difficult to link our EE account with our Discovery account. No idea why once you activate Discovery on the EE site it doesn't automatically take you to the Discovery site to sign in in your TV or device with a code. The link is naturally made by process then! 

0 Helpful
Nicks-nightmare
Investigator
Investigator
In response to Andrew1664

‎11-07-2024 10:29 PM

Hi  After 3 months I got Discovery working but  all I can say is  I wish I had never made the move . The customer service is so poor and the advisors have not a clue. On advisor finally managed to sort it  but I don't even think they new how they did it. and it's ended up costing  me 10 pounds a month more  than I was originally quoted.  

0 Helpful
DarrenDev
EE Product Expert
In response to Andrew1664

‎12-07-2024 08:34 AM

@Andrew1664 it looks like you managed to get sorted the day after your post.  Email me at tv.apps@ee.co.uk if you're still having issues.

@Nicks-nightmare I'm sorry to hear that your issue took so long to resolve.  I'd hoped that it would have been fixed on April 10th, as per the date you'd been given.

0 Helpful