Disable Parental Lock on EE TV

[MikeKawala]

Hello,

I have been trying to disable the parental lock on EE TV without any success.

I have called several numbers and also looked at the tv settings.

I do not have any restricted channels listed however when I channel hop in Sky Cinema I am prompted to enter my parental pin every time which is very frustrating.

I have called 1818 and 150 without any help.

Thanks

Mike

[DarrenDev]

There is an OFCOM requirement (mandatory daytime PIN) that movie channels must prompt for PIN if showing content rated 15 or 18 during the day - even if parental control is turned off.  Could this be what you're seeing?

[MikeKawala]

Yes,I think that must be why I'm constantly being asked to enter a pin when I channel hop.

Many thanks for replying.

Regards

Mike

[Zezebangs4567]

I want to disable broadband shield 

[Midnight_Voice]

@Zezebangs4567 

I can’t find anything called that, but maybe it’s one of these? :-

https://ee.co.uk/help/broadband/getting-started/web-protect

https://ee.co.uk/help/broadband/getting-started/using-parental-controls

What are you trying to achieve? Maybe there’s a way that doesn’t involve bypassing these protections?

[Chrissy2025]

Take my locks off please 

[Midnight_Voice]

@Chrissy2025 

This would not be a Community function 😢

[Chris_S]

Hi @Chrissy2025 I'd recommend following the instructions on the link that @Midnight_Voice posted in their previous post.

Chris S