Netflix activation problem

[Colin131]

Just joined EE and broadband/TV activated 15/04/24. Been trying to activate Netflix which should be included in my TV package, I didn’t receive any activation email when I took the contrac.

Link in welcome letter (EE.co.uk/go/partneractive) not working. Checked all email folders, just in case, but no activation email. Please advise.

[John-C]

HI @Colin131, sorry you can't activate the Netflix. 

I've sent you a Private Message so you can get in touch with the Mod team for help resolving this.

Cheers

John

[Taggy2]

Hi, I'm in the exact same situation. Went live with EE Broadband and TV 12th April, but still can't activate Netflix. Complaint raised and multiple calls to Customer Service, but I still don't have Netflix. Moved (Netflix inclusive) TV from Sky to EE Full Works TV and Broadband from BT to EE Full Fibre Gigabit Broadband. 

Everything's great, except still no Netflix!! And I don't see why I should, or would, move onto a separately paid one.  They keep telling me it's because my order hasn't 'closed properly' and that it seems to be something to do with the stopping of my Digital Voice service that I had with BT, which I never even used.

Nutshell, how on earth did you get your Netflix linked to your EE TV account please?

The link on the order email from EE just sends me in a never ending loop around my own EE account, but never any actual place to activate and link my Netflix. 

My son recently moved to Full Works TV and received an email from Netflix to do this linking bit. I've never had that. 

I've also spoken to Netflix, who tell me only EE can resolve it. A never ending loop, with no resolution.

Of course, I'm getting it in the neck from family too, as I promised nothing would go wrong, moving to this after 15 years with Sky ...

[Redpsychology]

Did you ever get this resolved? I’m in a similar situation… moved for Sky after 17 years and now can’t get Netflix via EE despite receiving numerous contract emails saying I’ve Netflix, but not actually receiving an email to active it! Only way is for me to pay extra which just like you, why should I when it’s supposed to be included in my bundle.  I’m on day 2 of no Netflix. That what we watched more than anything else!  I too promised like for like when we moved from Sky!

[Twiggy2024]

Any joy? Same ruddy problem and again paying for a service I can't access 

[DarrenDev]

If your order includes a TV Box Pro or TV Box Mini then use the app on it to sign up for Netflix - even if you already have a Netflix account, use the Sign up option in the Netflix app and use the same email address.

Doing it on the box will cause the Netflix subscription to be added to your EE account, which will then be zeroed from your bill if it forms part of your TV package.  It'll specifically state during the sign up journey that it'll be added to your EE bill - if it's asking for you to enter payment details then abort, and email me at tv.apps@ee.co.uk with your account details and I'll check why.

If you only took the Apple TV option then the only way to activate is by logging into ee.co.uk and clicking the button shown there, or using the link in the activation email (if you have one).  If this doesn't work (or you can't see the option to activate) then email me at tv.apps@ee.co.uk with your account details and I'll check why.

[Twiggy2024]

Unfortunately after 3 hours + on the phone I've cancelled Netflix and will just pay them direct. Customer care weren't able to help 

[DarrenDev]

I can see you're on a sport subscription @Twiggy2024 so Netflix wasn't included anyway.  It shouldn't make any difference whether you added Netflix to your account first, or just used the sign up link in the app on any of your TV Boxes - it'd add to your EE bill either way.  There's no specific benefit to ordering through EE though, so no harm in just signing up online instead.

[icba1957]

I've ust followed the instructions below and "joined" through the on-screen app.

I'll wait and see whether I get a bill (which was stated as £17.99 a month)