The EE Community

Order status. Website not much help.

Ordered fibre - order status page doesn't work - not a very good advert for EE!Any estimate of when this will be working again? thanks

upgrading from bt to ee issues

Hi,so its got to that time where my contract has ended,and looking at ee it seems id be saving a considerable chunk compared to the extorionate amount im currently paying with be, now i have logged into BT, seen the option to look at the EE deals,pre...

Poor Service EE Brighton

I spent an hour in EE Brighton after being introduced to a less than great sales assistant by Harvey the store manager.   the lady didn't listen to what upgrade I was looking for, presented me with two devices with no power to try out, then couldn't ...

HelloMy inter connect has not worked well I have called many time but still its not been fixed it.

Transfer of account following bereavement

Hi, I recently informed you about a bereavement and I wanted the account transferred to myself.  I’ve received the final bill but my online account is showing the old details and nothing is showing against my name. How long does the transfer take? Wi...

No service on iphone

Hi,My sons iphone is saying no service but was ok this morning. I have asked Google and hes done all the steps it says but its still the same.What do I do??Thanks for any help

Xbox Game Purchases

We recently moved from Virgin to EE as I couldn't resist their clever advertising....The problem I'm having is I can't purchase any games or addons from my Xbox, when it prompts me to validate\purchase via the QR code which i do on my phone nothings ...

Stuck in USA ee are rubbish!

I am stuck in the USA and can’t make calls to ee and need to urgently. There is no way to contact ee. an awful provider cutting corners again.What can I do? 

No Confirmation, Not Showing in "My Orders"

Hi all,I recently ordered the new iPhone 16 Pro Max on a Pay Monthly plan with data through the EE website. The upfront cost has been taken from my bank account, but I haven’t received an order confirmation email, and the order isn’t showing under "M...