Another question re TV app and iPhone not connecting

[Cosmic68]

Hi all

Any newer updates on how to get the EE TV Pro box to pair with the ios app?

things I've tried so far:

Deleting and reinstalling app (after forgetting and reconnecting to my wifi)

Turn off Private Relay

Settings all correct (allow EE TV access local network) etc

I haven't reset 

Thanks in advance

[Christopher_G]

Hi @Cosmic68 

How are you getting on with this? Could you try restarting the router, EE TV box and mobile device please?

Let me know if it's anything better after that.

Chris

[Cosmic68]

Hey thx for reply. 

Your steps worked and I managed to add my iPhone. Didn’t work for iPad though. 

Any other tips? 

[Christopher_G]

That's good, @Cosmic68. Glad it's working on your phone. 🙂

Are there any updates in the app store for the iPad? Is your iPad on iOS 12.0 or later?

Chris

[Cosmic68]

Hey. No ipad is bang up to date on 18.whatever

[Christopher_G]

You've tried all of the troubleshooting steps that we'd usually recommend, @Cosmic68.

It could be that the app developers are working on an app update after the iOS update.

I've messaged them to let them know about this post, just in case there's something they've missed. Hopefully you'll see an improvement in it soon.

Chris

[Midnight_Voice]

@Cosmic68 

You can’t pair it to two devices at once. Did you unhook from the mobile before trying the iPad?

[zulu17]

@Midnight_Voice  It used to be possible and I believe  still possible to pair Youview Recordable  boxes of which the EE TV Pro is one  with the EETV  app on  multiple  mobile devices to allow recordings requests to be set/managed. The paired device and the Box Pro would not be directly  connected the information  going via an intermediary. The EETV  app on mobile devices could only be paired with one Youview Recordable  box at a time but each Youview  box could pair with several mobile devices EETV apps.