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New to EE - I ordered excess equipment in error can I return it?

Hello,I am new to EE and wasn't sure what I needed, so I accidentally ordered excess equipment that I don't need. I would like to know how I can return it. The equipment is in its original packaging and is unopened. Rather than let it go to waste, I ...

Options for keeping contract while in Australia

I am moving to Australia for approx 13 months. I am at the end of my EE pay monthly contract and can't seem to get a straight/the same answer from staff in store/online support.I don't mind paying monthly for a sim I don't use a lot, I just need some...

Lafp1 by • Visitor
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  • 1 replies
  • 0 Helpful

Phone number disconnected

I just found out my phone number was disconnected due to inactivity. Ironically I can't call or text 150 without it to get help directly. I use it for two-factor authentication on many websites! I can't get into my bank account online! And to add ins...

Voicemail now announcing number in message

Recently the EE voicemail message when called seems to be announcing in the voicemail call not only the time of the message, but also the number of the person who left the message. Annoying as it takes longer to get to hear the message, and unnecessa...

27Al by • Investigator
  • 413 Views
  • 12 replies
  • 17 Helpful

Ex colleague, switch to standard plan

Hello,I left my job at EE in April of this year and am yet to hear anything from the company regarding my current colleague products and when these will switch to a standard plan. How can I find more information on this please? I called customer serv...

Resolved! EE71-2BE8GB3 admin help needed

I have just bought myself a new drone and want to use my old EE71-2BE8GB3 to connect to it when out on the North Yorkshire MoorsAs it's a few years old I've gone and forgotten the admin password for it - is there a way to reset this unit back to fact...

EE Gamecard wrong PIN

I received a text this morning with a Gamecard voucher number and PIN code. It says that the PIN code is wrong... i could try 9999 different combinations until i get it right, but is there an easier way? I have emailed the 3rd party company, but no r...

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