Unable to activate Discovery Plus

[davespils]

Today I signed up to EE TV and broadband with sport. Although it doesn’t activate to March 3rd, my email allows me to activate my subscription to Discovery+ now. I go to activate my account by linking EE Broadband, enter my account number, enter my mobile number, get texted my four digit digit passcode, enter it then get the error message like the picture. I assumed it was a temporary issue but had it all day so assume an underlying issue. Can someone double check my account?

 

---

[Lesley_W]

Hi @davespils 

I'm sorry you are having trouble with your activation. We don't have access to your account here on the forum but our team over the phone will be able to check this for you. 

Lesley

[DarrenW-Tech]

Hey @davespils 

I hope you got it all working!

[smc14]

Did you get this sorted?

We are having same issue, renewed BB contract and opted for Discovery + rather than TNT through Sky, email says to activate Discovery + even though BB won't be activated for couple of weeks.

[Leanne_T]

Hi there @smc14 

Thanks for coming to the community. 

Do you have TNT Sport showing as active in your EE account? 

Leanne.

[smc14]

I had email which told me to activate it but not sure where in account it should show as active?

[Leanne_T]

Hi @smc14 

If this is not showing in your account with an option to get set up, please give us a call and the team will check if this has been added and help you get set up. 

Leanne.