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Extra charges

What are the extra charges for. my bill has doubled because of extra charges with no explanation???

Yut33333 by • Visitor
  • 732 Views
  • 1 replies
  • 1 Helpful

incorrect usage showing

I need to monitor individuals mobile calls, I constantly get error messages - information cannot be loaded. Same when trying to get an itemised invoice to check there - NOT Working. New customer to business EE and it is proving to be difficult to nav...

THobden by • Explorer
  • 722 Views
  • 3 replies
  • 1 Helpful

Can't download my business invoice

Hi,I am trying to download my monthly invoice but the system is saying the file is too large to download. Not had this problem in previous months and nothing has changed for the file to become too large??Please advise how I can get hold of an electro...

pkhatri by • Visitor
  • 5638 Views
  • 31 replies
  • 6 Helpful

USA Roaming

I am in the USA and before I left I text 150 with ROAM FULL but and had it confirmed that it was accepted however here I am and nothing is working. Any help please as I am worried that I am incurring charges erroneously

Urbo77 by • Explorer
  • 773 Views
  • 3 replies
  • 0 Helpful

Roaming charges

On the app I’m told that I can use my phone without incurring roaming charges in France and Germany (as well as other countries). In May I was charged £2 per day when I was in Germany. I’m currently in France and wondering whether I am going to be ch...

Musush by • Investigator
  • 971 Views
  • 5 replies
  • 0 Helpful

Shared data

Why am I as a business customer on the unlimited plan now not able to use my hotspot for my laptop as a data point? Since going Sim only 3 months ago I’m having the issues where I seem to have a Data cap on hotspotting when I can see no reference to ...

Resolved! EE vat Number & Address

Just trying to do my VAT return! Trying to obtain EE's VAT Registration number and there registered address.

MPalm by • Visitor
  • 2051 Views
  • 1 replies
  • 4 Helpful

Stolen phone

I would like to inform ee that the iPhone xxxxxxxxxxx on my business account was stolen today at 21.50 24/07/2023 [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Move from 02 to EE business

We have some business phones on 02 on a 24 month minimum term with a 6 month minimum term, do we need to wait the full 24 months before porting and changing to EE?