Roaming Abroad pass in South Africa

Pl6789 · ‎21-11-2023

I have read on here and other places that you can’t use the roaming abroad pass in South Africa. However on the app it says you can. See photo.
Please could someone clarify as it’s very confusing. Is the info on the app wrong? That’s a very big error on EE’s part if so.

XRaySpeX · ‎21-11-2023

No, no error on part of EE.

What you read on here mostly applies to consumer contracts, where the Roam Abroad Pass only applies to 5 of those countries of which S.A. is not 1.

What you see on your app relates to your business contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎21-11-2023

No, no error on part of EE.

What you read on here mostly applies to consumer contracts, where the Roam Abroad Pass only applies to 5 of those countries of which S.A. is not 1.

What you see on your app relates to your business contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Pl6789 · ‎21-11-2023

Thank you.

bristolian · ‎21-11-2023

Link to the business Roam Abroad page, mentioning South Africa...

https://business.ee.co.uk/small-medium-business/international-business/

XRaySpeX · ‎21-11-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP