Unable to Link Business Line to EE App or Online Account (Since Nov 2024)

[dwadetheceo]

Hello EE Team,

I’ve been an EE Business customer since November 2024, and for almost a year I have been unable to link my business product and line to the EE app or my online account.

Because of this, I cannot:

• View or download my bills
• Manage my account details easily
• Access the same online services that personal customers get

I’ve raised this multiple times and was told it should be resolved, but nothing has changed. For nearly a year I’ve had no proper online access to my business account, which is unacceptable given the amount I pay monthly.

Can someone escalate this issue urgently and confirm when EE Business customers will finally be able to link their products to the app and access their bills online?

This is causing real inconvenience, and I would appreciate a clear solution or timeline.

Thank you,

Dwayne

[Mod edit: Removed surname and business name]

[Cananybodyhelp]

Hello. 

did this get resolved. 

I am looking into this as I have the same issue. I have a concern that when I went into the store, they. Is handled my information and possibly set up a profile misusing my identification and someone within EE is blocking even EE themselves from linking your product. I believe this could be something that needs incestigsting but you will find EE dont care. It is really suspicious. Have you put in a request under GDPR for all of your personal information to be scraped from the business?

im interested if it got resolved. Or wether anything suspicious has since occurred to your personal or financial information. 

thanks. 

It doesn’t make sense what is happening with EE. 

did you get the sim in store. How did the staff behave?

[dwadetheceo]

Wow not resolved. 

they saying all business customers is experiencing it 

I will ask for all my personal to be scrapped. 

interesting but I signed up via over the home after failed attempts at the stores. 

[XRaySpeX · Accepted solution]

This user discussion forum can have no access to your specific account. You need to raise this with CS.

We can't escalate anything for you but you can. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[Cananybodyhelp]

Sorry for my typo.

I meant scraped. Get them to scrape the business for your info. That will force them to figure out your profile and account. Go through the GDPR process

You are right. It is affecting all new customers. EE are obviously trying to cover up this issue. So people don’t realise before they sign up.

It’s a bit naughty of EE. I just found out today they were not truthful over the countries included in my contract roaming. I’m seeing the business manager Friday to confront her in store.
Kindest Regards

Vernon 

[Mod edit - removed surname. Please do not post full name in the community]

[dwadetheceo]

It just doesn't make sense how they can't fix this after they were hacked apparently and maybe that's why they're hiding it. Our details was probably hacked too. 

[XRaySpeX]

@Cananybodyhelp : You can get EE to scrape thro' your personal info for you by using the online GDPR Form. It normally takes up to a month but could take up to 3 months. 

[Katie_B]

Hi @Cananybodyhelp. 

I am sorry to hear the wrong information has been provided regarding your contract. 

It's great to read that you have been able to arrange an appointment with the store, please keep us updated with the outcome following your visit. 

Katie