Unable to Link Business Line to EE App or Online Account (Since Nov 2024)

[dwadetheceo]

Hello EE Team,

I’ve been an EE Business customer since November 2024, and for almost a year I have been unable to link my business product and line to the EE app or my online account.

Because of this, I cannot:

• View or download my bills
• Manage my account details easily
• Access the same online services that personal customers get

I’ve raised this multiple times and was told it should be resolved, but nothing has changed. For nearly a year I’ve had no proper online access to my business account, which is unacceptable given the amount I pay monthly.

Can someone escalate this issue urgently and confirm when EE Business customers will finally be able to link their products to the app and access their bills online?

This is causing real inconvenience, and I would appreciate a clear solution or timeline.

Thank you,

Dwayne

[Mod edit: Removed surname and business name]

[Cananybodyhelp]

Personally I do not like the sound of it.

I would possibly call CS and double check if worried.

But it is only your name, email and number. Nothing secret you wouldn’t have on a business card

That’s also at the footer or most business emails.

So don’t worry.
Kindest Regards

[Alex_H]

@Erfy Just to confirm @Katie_B is EE staff so you do not need to worry about having sent them any personal details in private to escalate your query. Members of the EE Community who are EE staff are recognizable by the EE Community Support Team rank under the username. 

You can also see a list of EE Community support members on our board

Alex

[Erfy]

Thanks mate, I just reached out to the business team, and they confirmed its a legit email, so lets hope they can fulfil their promise and set up the EE mobile manager so we can have access to our online account.  

[Erfy]

Hi Alex 

thanks for confirming that. Sorry Im new to the community — Just had to double check.

[Cananybodyhelp]

That is ropey.

Im not so sure here. Just do not give other details. Just don’t. Only call the EE number 150 if you are asked anything further.
Kindest Regards