Unable to Link Business Line to EE App or Online Account (Since Nov 2024)

[dwadetheceo]

Hello EE Team,

I’ve been an EE Business customer since November 2024, and for almost a year I have been unable to link my business product and line to the EE app or my online account.

Because of this, I cannot:

• View or download my bills
• Manage my account details easily
• Access the same online services that personal customers get

I’ve raised this multiple times and was told it should be resolved, but nothing has changed. For nearly a year I’ve had no proper online access to my business account, which is unacceptable given the amount I pay monthly.

Can someone escalate this issue urgently and confirm when EE Business customers will finally be able to link their products to the app and access their bills online?

This is causing real inconvenience, and I would appreciate a clear solution or timeline.

Thank you,

Dwayne

[Mod edit: Removed surname and business name]

[Cananybodyhelp]

Personally I do not like the sound of it.

I would possibly call CS and double check if worried.

But it is only your name, email and number. Nothing secret you wouldn’t have on a business card

That’s also at the footer or most business emails.

So don’t worry.
Kindest Regards

[Alex_H]

@Erfy Just to confirm @Katie_B is EE staff so you do not need to worry about having sent them any personal details in private to escalate your query. Members of the EE Community who are EE staff are recognizable by the EE Community Support Team rank under the username. 

You can also see a list of EE Community support members on our board

Alex

[Erfy]

Thanks mate, I just reached out to the business team, and they confirmed its a legit email, so lets hope they can fulfil their promise and set up the EE mobile manager so we can have access to our online account.  

[Erfy]

Hi Alex 

thanks for confirming that. Sorry Im new to the community — Just had to double check.

[Cananybodyhelp]

That is ropey.

Im not so sure here. Just do not give other details. Just don’t. Only call the EE number 150 if you are asked anything further.
Kindest Regards

[eafagsgeseg]

Still no solution. I'm 6 weeks in and still unable to:

• Access online billing
• Activate the Apple Music add-on
• View data usage
• Activate the data plan on my Apple Watch

I was told that I did not have to worry about billing, since I will be sent paper invoices instead. I received a paper invoice today, only to find a £4.80 charge for the privilege of receiving a paper invoice. What an absolute joke.

[Rach_H]

Hi @eafagsgeseg,

I'm sorry to hear that this has still yet to be resolved for you, despite how long this has been going on, and I can understand your concern.

I would recommend reaching out to our team again, and asking to raise a complaint, so the team can raise a fault and get this looked into on your behalf.

Rach

[Cananybodyhelp]

That is dreadful. Sorry to hear that. This is why I have refused to sign up to this half rate service they have given log in access to.

Thank you for providing more evidence of this. It is happening to many others too so you are far from the only person. So EE are aware they are forcing this extra charge as it is being complained about by others.

I’m heading to the store Friday to force them to cancel my contract. I will not take no for an answer. Was failed for the 4th time to provide a call back today. I wonder what the reason for them deciding every time to offer a call back. Maybe too busy, integrity or a technical issue? But I too still feel let down. I am being careful with my reply to avoid it being removed by admin.

Do you have legal cover insurance with your bank or maybe your business via your accountant package?

Remember that 2 months is the duration before bringing to the attention of the ombudsman who are there for the well being of the public that get missold products and services. If you arent getting the product you signed up for then EE are in breach of contract so how on earth are they sending you a bill? Then adding a fee due to an inability to run their IT system.

It is grossly unacceptable for you to endure this. I just wish I could offer you any other suggestion but I’m sure the only way is to go instore frequently enough and long enough that they either help or they lose customers.


Kindest Regards

[Cananybodyhelp]

Pointless. Done multiple times. Each time promised a call back that was never followed up. 4 times in fact. Very disrespectful from a company that sells itself as ethical and customer centric.

Have you any informed suggestions? Should I not escalate in store for the benefit of would be customers? It might make better progress.
Kindest Regards

[dwadetheceo]

I tried adding and it still fails..