EE App

[waltersoftly]

Has anyone actually managed to link their phone number to the App so that they can download invoices digitally ? 
I’ve been a customer since December and have spent hours on the phone to India and nothing ever gets sorted. 

I have finally just today had a phone call from a British call centre who admitted that the App is broken, has been for month and there’s no immediate fix so the only option I have is to get paper bills sent every month or to ping over an email and actually ask for a bill to be sent. It’s quite comical actually. Oh yes, I have the phone call explaining this saved as proof. 

[Schockwave]

Hello @waltersoftly ,

Welcome to the community,

All calls to EE are in the UK, none are in India, just to let you know.

It appears that new customers are the ones having problems, as I have been a customer for almost 30 years and have no problem with the app. Sorry you and others are having this problem.

[waltersoftly]

It’s been going on for a long time. I’ve been told that it’s been happening for over a year by one Lady in the technical team which rings true with many of the EE Business Trustpilot reviews. 

incidentally, I wish I would have read the reviews before becoming a customer. If I was told that EE were happy to have me as a customer but it would take in excess of six month and the development of a new App which could be many further months down the line, I would never have agreed to becoming a customer. The very basic service of any business customer cannot be met. It’s beyond ridiculous. EE aren’t even a company. 

edit: I just checked- many customers have been having the same issues as far back as 2023 so this is certainly not just happening to new customers. 

[waltersoftly]

Link to Trustpilot. 

https://uk.trustpilot.com/review/business.ee.co.uk

[waltersoftly]

I’ve just spent ten minutes reading the countless problems people have been having getting their invoices. There is only one word to describe the service EE offers its business customers- Pathetic. 

[Linzi_H · Accepted solution]

Hi @waltersoftly 

Welcome to the Community.

I'm disappointed to hear you're having trouble viewing your business bills online. While it's great that the team has a workaround in place, I know it's not ideal. 

I'd suggest that if you haven't already, Make a Complaint so that your concerns are escalated and a resolution reached.

Linzi 

[waltersoftly]

Thanks, I have made a complaint and will continue to be vocal about these issues if it helps others make the right decision when selecting a provider for their business. 

what’s that you say, you need a monthly bill to put through your books?! Sadly this isn’t possible with an EE business account. I’m sat here with a big grin on my face with how funny that sounds. 

[waltersoftly]

And just to add, my thread has been marked with your reply as a solution but I can assure you there is no solution here and there won’t be a solution for months. 

[Leanne_T]

Hi there @waltersoftly 

Thanks for coming back to us and letting us know you have opened a complaint. 

I am sorry if this is going to take time to get resolved and the team will be working on a fix for the EE app problems you're facing. Once the team have an update for you they will be in touch to let you know. 

The community team have no account access and the correct process would be to contact us for any account related issues, if anyone is facing a problem accessing the app and have tried everything suggested. 

Thanks.

Leanne.