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Unable to Link Business Line to EE App or Online Account (Since Nov 2024)

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dwadetheceo
Investigator
Investigator

‎23-09-2025 11:34 PM - last edited on ‎24-09-2025 08:19 AM by

Hello EE Team,

I’ve been an EE Business customer since November 2024, and for almost a year I have been unable to link my business product and line to the EE app or my online account.

Because of this, I cannot:

  • View or download my bills
  • Manage my account details easily
  • Access the same online services that personal customers get

 

I’ve raised this multiple times and was told it should be resolved, but nothing has changed. For nearly a year I’ve had no proper online access to my business account, which is unacceptable given the amount I pay monthly.

Can someone escalate this issue urgently and confirm when EE Business customers will finally be able to link their products to the app and access their bills online?

This is causing real inconvenience, and I would appreciate a clear solution or timeline.

Thank you,

Dwayne

[Mod edit: Removed surname and business name]

41 REPLIES 41
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Cananybodyhelp
Valued Contributor
Valued Contributor
In response to dwadetheceo

‎29-10-2025 08:26 AM

I gave up long ago.if I hear of a single customer this has been resolved for, then I will do something. The only thing you can do is put pressure on in store because that is in the vicinity of potential customers also unwittingly ready to fall into the same trap as us
Kindest Regards
0 Helpful
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EwanRME
Visitor

‎20-11-2025 10:14 AM

We've had a business account for 7 months, never had online access. Been in touch several times by phone and text - very much the same picture as above. They know there is an issue, affecting all business customers, they are working on it. 

It would be good to hear if any business customers do have online access at present!?

Called CS yesterday as I noticed a charge on last 2 months invoices for paper copies of bills that we were told would be free until the online issue was resolved. This has now been refunded. The email confirmation I received was very polite but ended with: As discussed, please find your EE invoices attached. You can check your bills online too!!

Called again today to raise this to complaint, should have asked for a reference. The CS agent informed me that the situation was going to be resolved very soon.............she has more faith in the company than I do.

We would move because of the poor/lack of online service, however they provide the best service in the area we operate.

0 Helpful