Unable to Link Business Line to EE App or Online Account (Since Nov 2024)

[dwadetheceo]

Hello EE Team,

I’ve been an EE Business customer since November 2024, and for almost a year I have been unable to link my business product and line to the EE app or my online account.

Because of this, I cannot:

• View or download my bills
• Manage my account details easily
• Access the same online services that personal customers get

I’ve raised this multiple times and was told it should be resolved, but nothing has changed. For nearly a year I’ve had no proper online access to my business account, which is unacceptable given the amount I pay monthly.

Can someone escalate this issue urgently and confirm when EE Business customers will finally be able to link their products to the app and access their bills online?

This is causing real inconvenience, and I would appreciate a clear solution or timeline.

Thank you,

Dwayne

[Mod edit: Removed surname and business name]

[Cananybodyhelp]

I gave up long ago.if I hear of a single customer this has been resolved for, then I will do something. The only thing you can do is put pressure on in store because that is in the vicinity of potential customers also unwittingly ready to fall into the same trap as us
Kindest Regards

[EwanRME]

We've had a business account for 7 months, never had online access. Been in touch several times by phone and text - very much the same picture as above. They know there is an issue, affecting all business customers, they are working on it. 

It would be good to hear if any business customers do have online access at present!?

Called CS yesterday as I noticed a charge on last 2 months invoices for paper copies of bills that we were told would be free until the online issue was resolved. This has now been refunded. The email confirmation I received was very polite but ended with: As discussed, please find your EE invoices attached. You can check your bills online too!!

Called again today to raise this to complaint, should have asked for a reference. The CS agent informed me that the situation was going to be resolved very soon.............she has more faith in the company than I do.

We would move because of the poor/lack of online service, however they provide the best service in the area we operate.

[dwadetheceo]

Still can't link my account 

[dwadetheceo]

Still not resolved 

[Itserf]

Hello mate,

Listen to me—do yourself a favour and stay away from EE Business. Honestly, they’re the worst. Do not waste your time. 

I kept calling them for three weeks and made numerous complaints until it finally reached the executive team. They then set up a mobile manager account so I could see my bills. They are not going to link your EE number to your app. They keep feeding you lies until you give up 

I recently made another complaint because it states on the EE website—and was confirmed by four different advisors over the phone—that a change of ownership can be done once an account has been active for at least three months. Mine has been active for four months, so I called them the other day to switch it back to my personal account. They then told me I need to wait six months.

They are horrible.

I’ve made another complaint, and if they do not switch my account to a consumer account, I’m going to cancel my direct debit.

[dwadetheceo]

I experienced that all, too. I feel like they have a flag on my account and they kéep telling me lies. 

Like i was told they can't move my personal line to business after i was told it was possible and they saying the flex plan doesn't allow them to do it. So stuck with a lost iPhone and lost watch line. 

They move the watch line from the personal account in tor but claim the phone line couldn't. 

Then my ex girlfriend port my number to Vodafone due to having access and issue with owing me from Samsung phone so she did the illegal thing then i got the PAC code to come back like ee said to back in November but took a long time but Vodafone has waive all and gave the pac code to restore my EE line.

Ee is now delaying and now i don't have a phone number now and I really need them to restore my personal line xxxxx941999 back then on a flex plan and airplan and back on the contract term that was allowing to switch yearly my iPhone but was trick to a new phone plan that doesn't let me change my phone yearly like I've been doing from 2017. This is beyond stressful dealing with EE and miscommunication and wrong information i really need a director to review my situation because the phone recording i needed was past a year and deleted and they never honour anything after they know their staff is wrong