SIM card delivery ID

[Hmgee]

I need to upgrade my current plan to aim only. I’m currently overseas . I can do so from my phone but the sim will be delivered to my Uk address… it says I need ID to receive it but I will not be there and neither will my ID be! EE is really causing me some grief whilst abroad … 

do u know if I can have delivered without such ID as I’m currently in Singapore 

[Hmgee]

So I placed an order to upgrade to sim only 

I’ve still not received anything on email or post 

I’m over seas and will be for the foreseeable with a hefty time difference , I believe they said they would call but I’ve had nothing 

my bills are still huge and I’m desperate to get them down to the sim only rate of the upgrade 

I’ve got an e sim for my abroad data so I literally pay £85 a month with EE just to keep my number 

it’s killing me ! 
Does anyone know how long a sim would take to be delivered ( it’s going to my Uk address and someone will forward it or read me the code what ever the pack contains ) also I was hoping I wouldn’t need a physical sim ? 
I keep missing customer service open times 

[Katie_B]

Hello @Hmgee. 

Welcome back to the community. 

You will not usually receive a replacement SIM when upgrading to a SIM plan.

When did you place your upgrade request?

Usually, services will change automatically and you will not have to do anything when moving to SIM Only. 

When you log in to your EE account does it show your old plan?

Are you aware if you are eligible to move to SIM Only?

Katie

[Hmgee]

The address on my account is Uk so it’s going there

I’m due an upgrade and was able to move to sun only from November 15
As asked in store in the uk in sept

I believe the order was around a week ago although I can’t seem to find an order number I’ve had a text saying congrats on your sim only upgrade

Sent from my iPhone

[Katie_B]

Thanks for getting back to me @Hmgee. 

Could you please confirm if it is still your old plan showing when you log in to your EE account online?

Katie

[Hmgee]

Yea still my old plan as just paid an excruciating £85 bill ( literally to keep my number as can’t even use data over seas )

So stressful just want to be on sun only to pay a realistic amount to keep number

Sent from my iPhone

[Katie_B]

I'd recommend getting in touch with our customer care team who can look into this further @Hmgee. 

Do you have access to the EE App? if yes, are you able to use the Message Us option under Help?

Katie

[Hmgee]

Not yet as still closed I 

i can do the chat messenger 

last time I had two times cut off and had to explain my situation (this that I’m still trying to resolve ) 

thanks for trying to help 

[Katie_B]

Once the chat team open please try again @Hmgee. 

It would be great if you could keep me updated. 

Katie

[bristolian]

You may well find that if you resubmit the request to "upgrade" via your myEE - which amounts to a priceplan change - that it would leapfrog the existing request.