SIM card delivery ID

[Hmgee]

I need to upgrade my current plan to aim only. I’m currently overseas . I can do so from my phone but the sim will be delivered to my Uk address… it says I need ID to receive it but I will not be there and neither will my ID be! EE is really causing me some grief whilst abroad … 

do u know if I can have delivered without such ID as I’m currently in Singapore 

[Katie_B]

Hello @Hmgee. 

Welcome to the community.

Do you have your current contract SIM with you?

Upgrades do not require a new SIM, however, we do recommend being in the UK when making any changes. 

Alternatively, if you need a new SIM sent this will be sent out in the post via Royal Mail.

Katie

[Hmgee]

Katie I’m not in the Uk

Sent from my iPhone

[Hmgee]

Hi Katie 

yes I have a sim and contract currently . I’ll be in Singapore for a while and I need to move to aim only to reduce the bill. I have an e sim with a different mobile company in Singapore for my Singapore number . As I get no data in Singapore with my contract I need to reduce it as It’s costing me £79 just to keep my number. 

I was told when I was in the Uk in sept that I can move to sim only … but obviously when I go to do this on the phone it tells me I need to show ID I. The Uk which I cannot. The sim would be delivered to my mother in law so she can post to me ..

are u saying I could get the upgrade on e sim ? 

I won’t be back to the Uk for a while so I have to do this in Singapore 

paying £80 a month for almost nothing is pointless 

[Katie_B]

Hi @Hmgee. 

It should be OK with your current EE SIM as this is just a plan change. 

If you need to get a SIM delivered it will go to the address on your billing account and no ID would be required as this goes through Royal Mail post. 

Katie

[Hmgee]

Ok so if I change to sim only it will keep my number and just change ? 

[Profile closed · Accepted solution]

@Hmgee if you do a upgrade to sim only everything still stay the same just the plan will change they won't send a replacement sim unless you request one.

[Hmgee]

Thank u so much for helping 

[Hmgee]

Hi 

this is my second question on the same subject 

So I’ve upgraded to sim only but I’m overseas and they want to do a security check over the phone , I’m in Singapore so obviously miss their calls as it’s the middle of the night 

what can I do ! The sim will be posted to my Uk address but I won’t be back there for a long time so my mother in law planned on sending me anything that arrived 

I am keeping my number I just run another sim for my Singapore number . Needed to get my monthly down as was paying £80 a month for data etc I could no longer use. 
was told on here that was fine etc I just don’t know what to do about so called security ID checks . Is there an email address I could use to contact them ? 
Thank you 

[Chris_B]

@Hmgee  There is no email address you can use.    It’s just an account change so you’ll probably not be sent a new sim.  But if you are required to speak with customer services about this then unfortunately that’s going to involve a phone call.    You also need to call them.