Data allowance

[Jake6497]

Hi there, my new data allowance starts on the 2nd of every month, I am on the 7th and it says I have used all of my data,  which has never happened...how do I find out what has happened

[Leanne_T]

Hi @Jake6497 

Thanks for coming here. 

If you text BALANCE to 150 does the reply show no data remaining? 

Have you downloaded any new apps? 

Leanne 🙂