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Extra money taken not authorised

MissSarah
Visitor

‎16-04-2025 04:03 AM

I have had an extra £10 been taken from my card when I did not authorise it, I have an open subscription where I pay £9  every 30 days. But I don’t know why another extra £10 has been taken, I would like it cancelled and the £10 returned to my card please. Thank you, Sarah

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎16-04-2025 06:29 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP