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scam text message re bill

Wellsie
Investigator
Investigator

Just had a text saying unable to process my bill I’m assuming it’s a scam  As bill already been taken!!! Not clicking on that link 

288 REPLIES 288

@jeremyspiller : Generally the domain was registered by the scammer within the last day, often from Malaysia.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
balll2
Visitor

Had a text today :24/08/20 14.02

We are unable to process your latest bill. In order to avoid fees, please update your payment information via https:/ee.uk.acc-info563.com?e=3

Realised a scam as my bill has only just been paid by direct debit.

bristolian
EE Community Star
EE Community Star

@balll2 

 

Any reputable company, not just in telecoms, would never ask you to "click here to update your details"

Jon_K
Former EE Employee

Hi @balll2.

 

Welcome to the community.

 

I'd recommend forwarding this messages onto 7726 so it can be investigated further, then delete it.

 

Jon

I have received two text messages one today with telephone number +447432464917 stating ... "[EE]:  The payment for your most recent bill couldn't be processed.  Please verify your payment details to contiue using your services <Link Removed>

 

I noticed the spelling error and the .com address.   And know that I recently paid my bill...

 

 

The first message was received yesterday from EESecurity  - the message was ...

EE: We have been unable to process your latest bill.  Please update your details here to avoid further fees: <Link Removed>

 

 

XRaySpeX
EE Community Star
EE Community Star

@Rosie119 : They're scams! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Don't go there but what were the links?

Report them to your network provider by forwarding them to 7726 (S.P.A.M. on your keypad).

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Grasslisa
Visitor

I had the same text. Then today the bank has cancelled my card due to someone trying to hack into my account. I thought it was genuine and normally I’m quite good with spotting scammers. 

Jon_K
Former EE Employee

Hi @Grasslisa.

 

Welcome to the community.

 

I'm glad that the bank was able to cancel this before the scammers got any further.

 

I'd recommend forwarding this message to 7726 so it can be investigated further.

 

Jon

PTMT
Visitor

I have also received a scam message today. My bill has been paid. Can you advise 

Jon_K
Former EE Employee

Hi @PTMT.

 

Welcome to the community.

 

The best thing to do would be to forward this message onto 7726 so it can be investigated further, then delete it.

 

Don't open any links that may appear in the text.

 

Jon