scam text message re bill

[Wellsie]

Just had a text saying unable to process my bill I’m assuming it’s a scam  As bill already been taken!!! Not clicking on that link 

[Leanne_T]

I am very sorry to hear this @SRsbrgh 

What a horrible situation for her, did she manage to get the money back?

If she hasn't already if she can change all passwords that use the same email and password combinations to be safe as well.

Leanne.

[SRsbrgh]

Hi,

No she hasn't managed to get her money back, it's on going but doesn't look good.

And I still hold EE somewhat responsible because of the text message sent that takes the customer to what clearly appears to be a genuine EE site.

If she had not responded to the text message sent not once but twice claiming to be from EE she would never have lost the money she did. 

Once again I do feel that EE should have done more to protect its customers, my daughter has never received an email from EE telling them to be aware of fraudulent text messages and what I have personally learnt from going on your site is that it is quite clear that EE was aware of this text message, and never really did very much to stop it. 

[XRaySpeX]

@SRsbrgh : How is it at all possible for EE to put a stop to it until after the  event? How can EE prevent you or anyone else sending out emails in its name & building a website that mirrors EE's own?

In the end it all boils down to Internet awareness & being able to spot the signs of fake & fraud (of which there are quite a few).

[cmee]

I just received it too.

HOW DID THEY GET MY NUMBER?

EE do need to account for the fact that customers mobile numbers are being obtained by fraudsters.

[Leanne_T]

Hi there @cmee

Thanks for coming to the community.

EE will never ask for your PIN or password via email or text message and if you can forward the text to 7726 we will be able to get this looked into.

You can find some useful tips on staying safe online in Spam and phishing - How to stay safe and report it.

Thanks.

Leanne.

[Otter72]

I had one today 28th so will delete it now x

We were unable to process your last bill. In order to avoid fees please, update your billing information via: myaccount-ee-support.com

[XRaySpeX]

@Otter72 : It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Don't go there but what was the link?

Report it to your network provider by forwarding it to 7726 (S.P.A.M. on your keypad).

[Leanne_T]

Morning @Otter72

Thanks for coming to the community.

If you can forward the text to 7726 as @XRaySpeX advised, we will get this looked into.

You can find some useful tips on staying safe online in Spam and phishing - How to stay safe and report it.

Let us know if you need anything further

Leanne

[Whiro]

Hi, I don't know why, but I can't upload a picture of the scam message I've received today.

[Jon_K]

Hi @Whiro.

Welcome to the community.

Is there something we can help you with? 🙂

Jon