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Community Activity
EE 1.6 Upgrade
Can someone explain to me why there's still no upgrade option for existing customers to 1.6 Gbps broadband from 900mbps. I have been chasing this for almost a year now, spoken to many customer reps who told me a upgrade process should be in place by ...
Moving from BT to EE
Hi All I am concerned at my move from BT to EE as the phone call to upgrade to FTTP with BT went OK BUT the switch to EE has not gone through. The order was cancelled as no land line added. The EE order on line is not working as the system has not up...
warning to long term legacy customers
Hi All, long story short don’t trust any special EE offers sent to you after you have decided to move supplier due to their recent price increases…… I have been a long term client of EE and they have always been fair at renewal time but they are now ...
Changed phone
I have moved sim to newer iPhone from old one and the phone isn’t getting a signal at all
It's impossible to add a US credit card - WHY?
The web page that allows me to enter a credit card will not permit me to enter card details for a US credit card. Please fix this.
Auto payments on PAYG
Can I ask when it comes to topping up with a debit card auto topping a subscription how well does it work for people?
Existing Friends and family discount
Hello,I'm have an existing 30% off friends and family on my current sim only plan and want to upgrade. At checkout, the discount changes to 50% off when I select a eligible plan - Sim only Unlimited Full Works (Discount Eligible Plan). My question i...
EE TV app has stopped linking to my BT box
Since the latest EE TV app update, the app will not connect to my BT recordable TV box. I do not subscribe to any BT tv , but I was always able to select freeview programs from the app and send the record request to the box remotely. Advice required...
Resolved! How to pay overdue bill
Hello,I have a friend who, during her mortgage application process, discovered that she still has an outstanding EE bill of about £350 from November 2024. As she is not good in English, she asked me to help her contact EE for guidance on how to pay t...
