Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scam caller

EE mobile number claiming to be from bank fraud saying £200 on my Amazon account plus £300 spent abroad. Press #1 to authorise this or press #2 to tall to a supervisor about this. EE needs to block these...

Resolved! Privacy

Id like to know if ee have passed my private number onto any governmental departments ? How will they send my private phone the latest warning texts otherwise ??

PARENTAL CONTROLS

Can't disable parental controls!?! How to do it?

Resolved! Content lock

Please can you turn the content lock off.

Possible scammer knows a lot of info

I received a call today from someone who claimed to be from EE. They were offering me an upgrade to my phone at first but I said I wasn't interested then they started offering me an upgrade on my sim only plan. It was a couple of pounds less than wha...

I keep getting a message saying there’s a video for me to watch. Is it scam

Resolved! Scam emails

I would just like to notify people I received a scam email saying there was a problem with my payment I clicked on the senders name to see their email and I just want to warn people to check your online billing if you can or contact EE if you can’t ...

Scam

I was scammed from someone claiming to work for EE. I was offered the new iPhone for a good price. Everything was looking 100% real as I checked the number that called me and it was coming up as a EE customer service. So I genuinely believed and acce...

iPhone replying to texts by itself

Hi, my iPhone has replied to a couple of text recently seemingly all by itself. I hadn’t even opened the iMessages myself, I’d just seen the notification so knew I’d had one. When I went to reply, one had already been sent, and not from me. Also, t...

SIM Transfer Fraud and Online Banking Apps

I've recently been the victim of professional fraudsters who requested transfer of my number from my SIM to one under their control. They managed to navigate through all of this process without me every authorising the transfer. When I first got an S...