Content lock

Barakat2208 · ‎13-12-2023

I can not remove content lock on my phone

I am over 18y

I called 08000798565 and I have a valid debit card but there is always a technical problem and they can not remove it !

XboxGamer1987 · ‎13-12-2023

Hello @Barakat2208

Unfortunately you need a Credit Card to get the Content Lock removed.

Barakat2208 · ‎14-12-2023

Can not remove content lock anyway and tried everything

I am over 18 and have a valid debit card

Barakat2208 · ‎14-12-2023

They say debit also works !

bristolian · ‎14-12-2023

@Barakat2208 wrote:

They say debit also works !

Who is "they" and where is it shown that debit cards are suitable for age verification?

XRaySpeX · ‎14-12-2023

@Barakat2208 : Debit cards are no good for this purpose. Kids can have debit cards.

Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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