Content lock

[Barakat2208]

I can not remove content lock on my phone 

I am over 18y

I called 08000798565 and I have a valid debit card but there is always a technical problem and they can not remove it !

[Profile closed]

Hello @Barakat2208 

Unfortunately you need a Credit Card to get the Content Lock removed.

[Barakat2208]

Can not remove content lock anyway and tried everything

I am over 18 and have a valid debit card

[Barakat2208]

They say debit also works !

[bristolian]

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@Barakat2208 wrote:

They say debit also works !

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Who is "they" and where is it shown that debit cards are suitable for age verification?

[XRaySpeX]

@Barakat2208 : Debit cards are no good for this purpose. Kids can have debit cards.

Are you on contract or PAYG?

• On Contract: Follow Switching Content Lock OFF or ON .
• On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.