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Content lock

Barakat2208
Investigator
Investigator

I can not remove content lock on my phone 

I am over 18y

I called 08000798565 and I have a valid debit card but there is always a technical problem and they can not remove it !

5 REPLIES 5
Profile closed
Not applicable

Hello @Barakat2208 

Unfortunately you need a Credit Card to get the Content Lock removed.

Barakat2208
Investigator
Investigator

Can not remove content lock anyway and tried everything

I am over 18 and have a valid debit card

They say debit also works !


@Barakat2208 wrote:

They say debit also works !


Who is "they" and where is it shown that debit cards are suitable for age verification?

@Barakat2208 : Debit cards are no good for this purpose. Kids can have debit cards.

Are you on contract or PAYG?

  • On Contract: Follow Switching Content Lock OFF or ON .
  • On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP