Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Spoofed Number

My landline number has been spoofed. I recieve several calls a day from people calling me back on a missed call when I haven't called them. Looking at the many posts about spoofed numbers it would appear that EE is not doing anything to prevent this ...

Cyber Security offer won't activate

My cyber security offer won't activate without an EE mobile number - even though I have the full broadband package and a landline! Help! When I try to activate via the EE app on my mobile it says "try again later" every time!

Question about setting up direct debit over the phone

Hi everyone. Today I called to purchase a new SIM card with a data plan and asked them to transfer my phone number over as well. To establish the direct debit payment for the mobile data plan, the staff on the phone told me to key in my debit card de...

Scam call

Phone call from 07307 230916 claiming to be from ee customer services. Female with strong Indian accent. Told them I wasn't with ee and they proceeded to offer me "free everything" contract.

Spam/Fraud

Just received a call (02033377276) from a foreign sounding male claiming to be from EE telling me that as a loyalty bonus I would be getting a 40 percent discount from September. He then started asking me for account information. When I questioned h...

BE AWARE - SCAM - Promotion on SIM ONLY pay £5 to reduce monthly SIM cost

Hi Guys,I got a call on Thursday 1st Aug 24 from a woman claiming to be from EE. She said they were contacting all EE customers to offer a new promotion of reducing your SIM Only monthly cost. I don't have SIM Only but my two children on my account ...

Scammers using EE mobile

Hello.Some questionable person using EE mobile with the number +44 7301 745 275. Is apparently using his or her phone to scam people around mainland Europe. What needs to be done to have this person kicked from EE mobile or made publich so someone ca...

Resolved! Suspicious call

I've had a call from a mobile number 07518445790 claiming to be able to reduce my bill by 30 to 40%. Has anyone had this? I was very suspicious, they wanted me to confirm personal details so I hung up.

scam guard link not working

Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE saying they've got thousands of rewards points that's going to be lost in 2 days if they dont click on the link to spend them?