Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10928 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7183 Views
  • 0 replies
  • 1 Helpful

Scam Guard

Why can't scam Guard just be offered for free to your loyal EE customers. Instead of having to pay an additional cost.  

JakeAcky by Visitor
  • 3661 Views
  • 1 replies
  • 1 Helpful

Resolved! Emails

Has anyone else received emails from someone claiming to be ee customer services, saying there is a renewal issue with the billing details on your account. I have had two, which is weird, as I only have one account, and I would have thought ee would ...

Peggy14 by Investigator
  • 1584 Views
  • 3 replies
  • 5 Helpful

Resolved! Fake call

Just had a call from 0800 048 7022 saying they could reduce my EE Phone Contract by 50%. Pretty sure this is a fake call

Tori94 by Visitor
  • 24237 Views
  • 7 replies
  • 8 Helpful

Resolved! Possible scam

Had a call from 0800 048 7022 and also WhatsApp +44 7449 144940, email from sale@eepromotions.net.The woman was telling me about a 50% discount from my current bill but made me change my password and asked me to provide my residential details.it soun...

Masa0296 by Visitor
  • 1699 Views
  • 4 replies
  • 4 Helpful

Resolved! Scam text?

 can anyone confirm for me if this is a scammer? I’m almost certain it must be but wanted to make sure, thanks.

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LukasDre by Investigator
  • 469 Views
  • 1 replies
  • 3 Helpful

Can I request a phone call I made?

I need a copy of a phone call I made the other day, is it possible to get a copy of the phone call from both sides? So you can hear both of us.

Resolved! Scam

I’m getting 2 or 3 calls a day leaving me what sounds like a Chinese voicemail. How do I block them as always different numbers

Parent

Hi I need to turn of parent control

Ee mesaage regarding contact number update

Recently switched to EE I've received text messages from this number, but today I received a message saying "you have successfully updated your contact number, if you didn't request this, please call 150 from your EE mobile or 0330 123 1105 from any ...