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Ro38
Visitor

‎31-08-2022 04:29 AM

I can’t access some sites

38 REPLIES 38
XRaySpeX
EE Community Star
EE Community Star

‎31-08-2022 04:30 AM

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

‎31-08-2022 07:50 AM

Hi @Ro38 

See here:

https://myaccount.ee.co.uk/app/anonymous-content-lock

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Dillon9
Visitor

‎11-10-2022 08:19 PM

I am 18

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Dillon9

‎11-10-2022 08:25 PM

@Dillon9 : Are you on contract or PAYG?

Follow Switching Content Lock OFF or ON if you are on contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Ukbl
Visitor

‎12-04-2023 02:46 AM

I can’t access some sites

0 Helpful
Jon_K
Former EE Employee
In response to Ukbl

‎12-04-2023 07:54 AM

Hi @Ukbl 

Are you on pay monthly or pay as you go?

Jon

0 Helpful
Chrisferret84
Visitor
In response to Jon_K

‎25-08-2023 06:02 AM

Pay as you go 

0 Helpful
Leanne_T
EE Community Support Team
In response to Chrisferret84

‎25-08-2023 07:01 AM

Hi @Chrisferret84 

Please see How Do I Turn On Parental Controls on My Device? for full details. 

Hope this helps.

Leanne.

0 Helpful
K786786
Visitor

‎15-11-2023 12:45 AM

I cant access some sites

0 Helpful