cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Remove age restriction and content lock

armstrongleigh5
Visitor

I'm trying to remove content lock and age restriction 

66 REPLIES 66

Hi @Nwestcott199999,

Please see EE - Content unlock for help with changing your content settings.

James

Matthew1981park
Visitor

Hi I'm trying to remove age restriction 


@Matthew1981park wrote:

Hi I'm trying to remove age restriction 


Instructions are in the previous posts in this thread. The one to which you've replied, has a link which explains.

karldude23
Visitor

I keep seeing people having issues getting this lock removed constantly. Even people I've talked to in person. As I wanted to try out the network I wanted the content lock removed, so I've been in the store to try and get this content lock removed, and it still isn't gone. Going to go back in tomorrow and If it still isn't removed I'm going back to GiffGaff. They removed the lock within 5 seconds because they give the option to provide ID in the app. EE doesn't seem like the "best network" so far. 

Screenshot 2024-06-21 110812.png

Christopher_G
EE Community Support Team

Hi @karldude23 

Welcome to the community.

If the store guides removed the content lock from your account, it should update within 24 hours. Hopefully it's lifted soon for you.

Chris

Akber3
Visitor

I'm trying to remove content lock and age restriction 

James_B
EE Community Manager
EE Community Manager

Welcome to the EE Community, @Akber3 🙂

Please see EE - Content unlock for everything you need to know about changing your content settings.

James

Owen92
Visitor

Trying to take of age restrictions 

Leanne_T
EE Community Support Team

Hi there @Owen92 

You can find full details in our  How do I turn on parental controls on my device? Help page, on removing content lock. 

Thanks 🙂

Leanne.

Mrbusy1
Visitor

Hi I'm trying to remove content lock from my ee app