Message scam about rewards points from EE

[Margih62]

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

[Leanne_T]

Hi @Kirstcoll88 

If you get in touch with your bank and let them know the bank details have been provided they can make sure all relevant steps are taken for you.

Leanne.

[InternetPerson]

A few days ago I got a scam text about some EE points reward programme. It was obviously a scam because they included a tiny url link, but the timing of the text message was incredibly suspicious.

The text arrived just hours after I upgraded my phone and came alongside all the usual texts from upgrading and changing deals, so I initially assumed it was some kind of new reward thing from that. The timing makes it seem more legitimate and it will trick people. 

I know that EE (like any retailer) is selling data on customers who buy phones with third party companies. I believe one of YOUR partners is running these scams. The odds of a scam text pretending to be EE coming in just hours after upgrading are astronomical, you 100% have a data breach here.

[James_B]

Hi @InternetPerson,

I'm sorry to hear you've received a phishing text message. Please forward it to 7726 to report it.

We have strict controls in place to make sure your data is properly protected. If we share it with third parties (such as those that provide services to us or act on our behalf), we only do so when we know they take your privacy as seriously as we do.

You can find out more in EE Privacy Policy - In a nutshell | Privacy Policy | EE.

James

[Ollie1606]

Yes - XXXXXXXXXXXXX and XXXXXX XXXXXX

[Mod Edit: Removed email address and mobile number]

[Leanne_T]

Hi @Ollie1606 

If you have received a scam text, please forward this to 7726 to be looked into. 

Leanne.

[Omen1]

 the latest one I just had today. 

[Leanne_T]

Hi @Margih62 

That isn't a genuine message from EE.

Please report it by forwarding the message to 7726.

Our Online Security: Avoid and Prevent Scams, Help page has information on reporting any scams to our security team

Leanne.

[DMF1957]

I could inderstand how people fall for it......

[MariaSC]

I also got this message and it came at the same time as a legitimate EE text. So I think EE has a problem it needs to sort out.

[James_B]

Hi @MariaSC,

I'm sorry to hear you've received a scam text.

These phishing messages are not sent out by EE and any similar timings to official EE communications would be coincidental.

James