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GDPR Breach

afwfwfwfwfwwwfq
Visitor

EE is showing another customer's full details, bills and private information including full address on my account. Is there an easy way to raise this with them as a complaint and huge security flaw?

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @afwfwfwfwfwwwfq ,

Welcome to the community,

Have you tried raising this with customer service first to find out what is going on? That indeed does seem strange that your account is showing someone else’s details on your account, never come across that one before.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Christopher_G
EE Community Support Team

Hi @afwfwfwfwfwwwfq 

Welcome to the community.

I've sent you a private message to get a bit more information from you, so that we can look into this further. Could you take a look at your community inbox and get back to me please?

Thanks

Chris