22-04-2024 06:11 PM
Had fraud on my account! Ee let someone get on my account steal my number! There name is still on my account!! Changed all my passwords so getting no answers what so ever !! Been told different things by different people when I phone! Told to wait for the droid team to contact me !!!! When will that be ! How can I run a business ect with no phone and being kept in the dark, it’s a joke
22-04-2024 06:48 PM
Welcome to the community, @Gv1969
I'm really sorry to hear that you have a problem with your account. You have done the correct thing in contacting our Mobile Care team so that this can be investigated through our Fraud team.
Hopefully you hear from them soon. Please keep us updated.
Chris
22-04-2024 06:53 PM
24-04-2024 10:11 AM
still waiting for fraud to contact me !!!! still no phone ! how can i run a business like this ?? just keep get fobbed off ! had to cancel a business meeting as had no phone ! and as EE ga the scammer my number had to sort out new bank cards so have limited access to my bank account !!!
24-04-2024 11:05 AM
24-04-2024 03:23 PM
25-04-2024 09:29 AM
See this is what I mean ! No one at ee helps when they have made a mistake! And a big one at that !!
25-04-2024 09:30 AM
Why can’t anyone at ee tell me what’s going on !
25-04-2024 09:52 AM
Have seven days passed since this was reported to our fraud team, @Gv1969?
James
25-04-2024 09:56 AM
its 7 days tomorrow ! i dont understand why you dont get any updates ! communication !!!! ive rearranged my business trip to spain tomorrow ! as i had to canel it on tuesday as had no phone, no bank cards as EE gave my details away !