cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE Consumer Test and Trial Team

carls03
Visitor

I’ve recieved the following email;

 

Hi there,

We’re looking for customers to help us with a new mobile network trial. All you need is an active personal EE mobile service and if you have an iOS device, be willing to sign up to receive a new build of Apple software on your phone.

The trial will start early August and run until late September, for the trial you would just use your mobile as normal and complete feedback forms each day to let us know what activity you’ve been doing that day with your mobile service.

We won’t change your plan, allowances, or benefits, we’ll simply add access to our trial network. Providing you complete the feedback forms we would give you a £25 credit on your EE account as a thank you for helping us.

To register your interest please click on the opportunity link at the very bottom of this email. Clicking on the Opportunity lower down will open into our trial database where you will need to create a new user account and then complete the interest form for the trial.

Once you’ve registered you may also be invited to join other exciting trials for new products and services. It’s a chance to help us enhance and learn whilst you enjoy using our new products and services before anyone else.

If you have any friends or family that would like to take part, please share this invitation with them.

Kind regards

Consumer Test and Trial Team

 

does this look legit? 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi all

The email is genuine and from us. If you're interested in taking part in the trial, please read through the email fully and follow the instructions on there.

Thanks

Chris

View solution in original post

13 REPLIES 13
Greenjinky97
Investigator
Investigator

I have received the exact same email. I also would like to know if it’s a legitimate email or a scam 

Christopher_G
EE Community Support Team

Hi @carls03 and @Greenjinky97 

I'll have a look into this. Could you share the email address that this came from please?

Chris

Hi - I’ve the same email which came from ba.trials.team@trials.bt.com and you reply to getintouch2trials@bt.com

thanks

Pat128
Visitor

Hello,

I too was sent the same email about an hour ago. Would  also like to know if the is a legitimate communication from EE asking customers to  take part in this trial.

Many thanks 

Northerner
EE Community Star
EE Community Star

Hi @carls03 

This is so fake.

What is the link at the bottom to the "database" address.

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

From ba.trials.team@trials.bt.com

Reply to: getintouch2trials@bt.com

Northerner
EE Community Star
EE Community Star

Thanks @Haggislover 

Think that speaks volumes. 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Profile closed
Not applicable

Hello @carls03 

Report the email

Forwarding it to - phishing@ee.co.uk or phishing@bt.com

If you still have it and then delete it.

should you accept this who ever it’s from it’ll install a profile on your device,   This is a big no no as that would mean someone can potentially access your device information.    If it was from EE/BT they know what device you are using so they wouldn’t be asking “ if you use an iOS devices”.   plus that simple fact EE/BT do not push out any iOS updates they are only from Apple.  No network world wide pushes out iOS updates or firmware for an iOS device.       

More important you’re with EE not BT this screams scam. 


 

 

 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.