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2 factor authentication

DSB3
Visitor

Can I have more than one telephone contact number for 2 factor authentication?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

No!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

No!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Ss73up
Investigator
Investigator

why cant we have  more than 1 consenting adult, joint householder or carer being the authenticator? what happens when the person is in hospital, or working or, as in DISABLED (hence carer), not able to reply directly?

 

Lesley_W
EE Community Support Team

Hi @Ss73up 

If the number you have set up for security on your account isn't convenient, please speak to our team to look at changing this.

Lesley

I'd like to add my partner's number as we both share the bills, or alternatively, to remove 2 factor authentication. Is this possible?

Linzi_H
EE Community Support Team

Hi @seftonr2 

Welcome to the community! 

You can only have one number assigned for this, but if you'd like to update your details, please get in touch so our team can help further.

Linzi 

Ss73up
Investigator
Investigator

i don't understand why only a single number is possible. Banks, building society, credit cards all allow for more than a single phone contact, such as an alternative email, use of a pin machine, or having 2 telephone numbers. why is EE so much more critical than online banking? It's so wrong. I could authorise a million pound transfer (if I had it!!) using those identified above, but  I can't even log into the EE community without a hyper-critical, inappropriate MFD limitation. it's wrong on so many levels. If I could get out of the contract, I would. 

If I did not need to do it so often, it would not be so bad, but I have to log into EE every time i come home. As soon as i am out of range of my home, I need to re-log in. it's wrong.

re-log-on to change parental controls to hold off the internet while homework is done, or re-enable it when it's done on time !! RIDICULOUS.