SIM cards & Porting

Resolved! I cannot download eSIM

I changed my iPhone and got a new one.I deleted the eSIM on my old phone, and now I cannot download through the EE website. It just says there's troubleshooting.

Resolved! Upgrading sim only - currently e-sim

I have an e-sim with a sim only contract that has now run out. I want to upgrade it with another sim only contract, but I cant see any option to have it as an e-sim again, when I go to checkout it tells me it will be delivered to my address.Is it not...

Resolved! In France with accidentally deleted eSIM

Hello, I want to clarify that I understand the technical requirements for activating an EE eSIM.While I am currently abroad in France and not physically in the UK, I do have a reliable internet connection via satellite or personal hotspot.Activating ...

Resolved! I need to replace my current nano sim card to amicro sim card as ive replaced my

Hello there I need to replace my sim card from a nano sim to a micro sim to put on my new device on my current plan

Not received Esim

Signed up to a 50gb Pay monthly Sim only deal sunday 16th of June and requested an ESim rather than a physical thinking it would be quicker to get onto the EE network. Told I would receive a download QR code/link in a confirmation email but am yet to...

Resolved! Time frame for sim link

Hello all! So just recieved my sim, and gone to link it to my EE ID. it says its done, but it doesnt show in the app.How long does it take to show in the app?

Resolved! Re: 5G Standalone Network

Hello, if I get the physical sim with EE Standalone 5G network can I change to Esim at a later date ?

Resolved! Keeping a number

I'm leaving the UK for 4 months, will I be able to keep this number without using it during this time?

Resolved! eSim activation needs a PIN

I need an eSim activation but it needs a PIN sent to my phone number. I cannot receive the PIN without an active eSim. What a stupid system! Obviously my phone is not working. How do I get past this? Thanks

Resolved! New customer has to wait for a QR Code via Post??

Hi all,I just signed up online for the IPhone Full Works tariff and requested an eSIM.Despite getting the relevant emails (including my account number), I haven’t yet received my new phone number and so can’t set up the EE app.I just spoke to Support...

SIM cards & Porting

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