SIM cards & Porting

Resolved! SIM problem

Hey, I have the same problem. Converted DIM to eSIM. Couldn’t receive or do phone calls. then I was advised by EE staff in the shop to order a physical SIM card and the problem still exists. Npw I can’t convert the new SIM card to eSIM without a ba...

Resolved! Following upgrade, neither phone (old and new) working and Apple Watch also not

Following my upgrade, neither phone is now connected to the network, and neither is my Apple Watch. I have no phone to call from. Any support is welcome!

Resolved! I have just transferred over from Three to EE and kept my old number

I have just transferred over from Three to EE and have transferred my old number. When I make & receive calls it is fine but when I send text messages it comes up with the number from the original SIM

Resolved! Calls not coming through

I've recently transferred my sky mobile number over to EE. Decided i wanted the rest of the family to transfer from Sky to EE as well. This was carried out in an EE store at the weekend (Saturday). All the numbers have been transferred over to EE as ...

SIM not working

I'm having the same issue. However it is impossible to make a phone call without my SIM working so no idea how you expect me to do that [Mod edit: Added title]

Resolved! Change physical sim to an eSim

Hi,I recently went out of plan and have moved abroad. I still require to keep my Sim but want to change it to an eSim. How can i do this? Nothing seems to work and cannot seem to contact EE to help. I was a customer for years and have moved to a diff...

Resolved! Upgraded to iPhone 15 but no SIM with iPhone 13 - can I still transfer?

Hi Chris, have just upgraded from an iPhone 13 to the iPhone 15 but iv not got a sim with the 13 and wasn’t given one while upgrading. Was told that I won’t be able to transfer without one is this correct? [Mod edit: Title added]

Resolved! Need Sim Unlocked

Unlock my sim please pukcode [Mod edit: title added]

Resolved! Changed mobile provider

I lost my EE Simbought new SIM for different providerwould like to keep my previous numberdont have access to my EE sim or numberhow can I swap my previous number to my current sim?

Stolen phone

My phone got stolen in Colombia, I bought a new phone and I need eSIM as my SIM card is not working

SIM cards & Porting

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