SIM cards & Porting

Resolved! Follow-up on Number Porting Request

I am writing to inform you that I have just collected a contract phone, a Samsung S25 Ultra, which came with a new SIM card. I had previously informed your company that I would like to retain my existing phone number (***********) and requested that...

Resolved! Sim not working

Hi I switch my SIM card to a new phone and it’s not working which I need my QR code please can you help me. And my name is Terry . My gmail <removed>[Mod Edit : please don't post personal details in public forum]

Resolved! Reactivate a disabled SIM

I lost my EE SIM so bought a new one. However I have now found the original SIM. I'm told it may have been deactivated due to not being in use (haven't tested it yet). Will I be able to get it reactivated if I insert the old SIM in my phone?

Resolved! Joining EE and keeping my current mobile phone number

Hi, are these steps correct?Text "PAC" to 65075 with your current SIM still activated in your phone;Put new EE SIM into your phone (and restart);Text "PORT" to 150. It will ask for current phone number and your PAC code.BTW, is this "PORT" to 150 tex...

Resolved! PAC transfer from O2 to EE not completed – please check porting status

Hi,I joined EE on Saturday 07/02 and requested to keep my number from O2 using my PAC code.My EE SIM is active but my old O2 number has still not transferred across.Could someone please check the status of my number port and confirm when it will comp...

Resolved! SIM Failure / Invalid SIM

I woke up this morning to find that my iphone 15 says I have a "SIM Failure". When I look at the network signal, it says "Invalid SIM".I have gone through the troubleshooting for both issues and nothing appears to be resolving the issue.I tried to co...

Resolved! Trying to activate sim with no working phone

I switched to ee over a week ago and was advised to get an e-sim as it would be quicker. My old account with another provider has now ended so I can't call or text. On the app it said my devise would not be able to do e sim so I ordered a physical si...

Resolved! Unable to purchase additional SIM Card

I am unable to purchase an additional Sim Card, I just called them and they said my account is fine and I can add four more sims but it won't allow me on the App or the Website and he said there is nothing they can do about it. I explained I just c...

Resolved! New Sim

Bought a new EE Sim card to use in a GSM access control unit. When i try to dial the number a voice comes up saying "not available at the moment" Do I need to register the card first with EE?

Unable to purchase additional SIM

Hello! I have EE broadband and one SIM so I’m in the EE ONE. I would like to add another SIM but am unable to purchase one so far. The in-store guide who helped us get the first SIM said it happens sometimes and there’s nothing they can do. He sa...

SIM cards & Porting

Forum Posts