SIM cards & Porting

Resolved! New Sim

Bought a new EE Sim card to use in a GSM access control unit. When i try to dial the number a voice comes up saying "not available at the moment" Do I need to register the card first with EE?

Unable to purchase additional SIM

Hello! I have EE broadband and one SIM so I’m in the EE ONE. I would like to add another SIM but am unable to purchase one so far. The in-store guide who helped us get the first SIM said it happens sometimes and there’s nothing they can do. He sa...

sim card

Resolved! Lost sim

Order new sim

Resolved! Safe Sim & Additional Sims

Wondering, if I got a SafeSim for my daughter. Would I then be able to get an Additional Sim with the 30% off? Looking at getting the Unlimited Full Works, but it's not cheap. So would this work? Getting SafeSim as the first contact then, would I be ...

Sim Farce

So 8/2/26 I received a new sim at a very good price and was looking forward to getting started very quickly. I wish. The sim could not be registered and was not active like promised. So I contacted EE and after 90 minutes could still not sort this is...

Resolved! Urgent - eSim failure

I attempted to transfer my eSIM to a new iPhone during setup. The transfer completed according to Settings but the setup failed, and now neither phone has mobile service. The old phone no longer has the eSIM and the new phone cannot activate. I need ...

Resolved! eSIM actvation

I have recently purchased an Unlimited Data plan, but the physical SIM card has not arrived yet. At the moment, I am using another SIM card with very limited remaining data, and I need to keep that number active. I would like to know if it is possibl...

Resolved! Physical SIM Received in UK but Not Activating – Guidance Required

Dear EE Customer Support Team, I hope you are well. I am currently in Pakistan and will remain here for the next 6–7 months. After arriving here, I converted my EE eSIM to a physical SIM through the EE mobile app. The physical SIM has now been delive...

Resolved! Wrong Number Given after i sent a PAC

I recently switch from Vodafone to EE and when ordering my monthly payment phone i gave them my vodafone PAC code, i then got the phone put the sim card in and i have a different number from what the PAC code should've given me. Is there something i ...

SIM cards & Porting

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