SIM cards & Porting

eSim ordered online on a sim only plan

I haven't received my confirmation email regarding my order and when I download the app it's not there also. The direct debit has also been created. How can I get my eSim? Do I need to wait for a post to get it or can I actually download it through t...

Resolved! Why does my replacement SIM show my phone number as 00000000000 ?

I've recently replaced my phone, which required a replacement SIM as my old SIM was too big. It all appears to work fine, except I've noticed my phone number is now shown as 00000000000 in Settings/About Phone under both Phone Number and SIM details....

Resolved! Same number on PAYG

I am planning to move abroad to Aus but I do not want to lose my UK number. 1. Is it possible to keep my sim only contract going at the current rate even if it may not be frequently used?2. Is it possible to move my sim only contract with EE onto a P...

Resolved! Trying to cancel a 2 sim

I am trying to cancel a 2nd sim I managed to cancel 1st no problem but can cancel the 2nd

eSIM problem

Hi, I ordered an eSIM plan with EE and I’m stuck so it needs to text me a verification code to set up my account, but the eSIM isn’t downloaded yet so I can’t receive anything on that number. Feels like there’s nothing I can do. Is there any way some...

Recycled number

I purchased a new sim today but can’t register for WhatsApp as it says the number is already in use with someone else’s WhatsApp business account. WhatsApp are saying the business account needs to have been inactive for 45 days or more before the wil...

Resolved! Change my number

I want a new number

Resolved! Moving to different provider

Hello, can u send me a PAC. I’m moving to different provider. I’ll keep the same number.

Resolved! Ported but Text issue

Recently ported over to EE from Vodafone keeping my original tel number , when calls are made from mobile to any landline or other mobile my original number is displayed correctly on receivers handset. ...............But, if i send a text message f...

Resolved! E sim

I’m new to EE and I just purchased an E-sim on Friday. It’s now Wednesday and I haven’t received anything via email or post! Please help

SIM cards & Porting

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