SIM cards & Porting

Resolved! Sim

Before setting up my new phone I put my SIM card out of my old phone into my new phone then set the phone up but now my SIM card won’t work in either phones

Resolved! Porting number within EE

I have two SIM cards for EE. Both in contracts but mine ends soon. one ends in 6 months and I’m going to take over the newest plan. But i want to keep my old number when the contract finishes from the past there has been a way to turn it into a payg...

Resolved! Re: New Phone Not Working After Apparent Transfer

I've got the same problem as am a new ee customer and I did the looking into swapping my Vodafone phone number to new ee sim card but the new number still comes up as my new number to folk please help me

Resolved! How to get my old number?

Hello, I recently lost my EE number and am trying to get it back. I am unable to physically go into a store but my relative was told in store that I can order a new one online and request my old number. How do I do this? I do not believe it has been ...

My phone has ceased to work. I have received an error message about my SIM

This morning my phone has ceased to work. I cannot make outgoing calls. I received an error message about my SIM. What is the problem please [Mod edit: removed mobile number]

Don’t want ESim

Hello, good morning! They sent me a phone with an eSIM option, but I don't want it; I would prefer a plastic SIM card. What should I do?

Resolved! New sim not working

I ordered a replacement sim and it says it should work straight away.........it doesn't. Have tried turning phone on and off etc. I have put the sim in a spare handset that isn't cleared from the last user, as it's their back-up phone. Does that matt...

Resolved! Switching to Sim only

I’ve opted to switch to Sim only starting when my contract ends next week. Do I get sent a new sim or do I keep the sim I have? My delivery address wasn’t right and before I cancel the order I need to know if a sim won’t actually be delivered anyway....

Resolved! Transfer new plan to existing number

Hi, I already have an EE number, but I ordered a new plan online and it came with a new SIM. I want to keep my current number and move the new plan onto

Resolved! No network after e sim switch

I had been advised to remove my physical sim, scan the qr code to switch to e simIv been told the transition will occur continuallyBut since I've scan the qr code, I have no signal and activation of sims send out text msg with codes which I cannot re...

SIM cards & Porting

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