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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! SIM card issues, self inflicted

Hello, since for some reason ee don’t have a 24 hr help line, I’m going to ask here, probably get the answer I expect and have to wait till tomorrow to get it sorted, but here goes.I was trying to set up an old iPhone for my son, and during the set u...

Paul1583 by • Visitor
  • 514 Views
  • 4 replies
  • 0 Helpful

ESim upgrade issues

My partner was on a sim only plan with upgrade available, she bought a new phone separately with the plan of changing the SIM only contract she is on to a different plan to go with the new phone. She switched the esim from her old one to her new one ...

Kelanf by • Visitor
  • 328 Views
  • 1 replies
  • 0 Helpful

Resolved! Still with BT mobile - Living in Sweden - eSim Activation

Hello, I've been with BT for my pay Monthly SIM for many years, looking to downgrade the package on it to have less data as it's not needed. The issue is that BT migrated to EE at some point so I can no longer just swap my plan, I'd have to fully mov...

Tomdd93 by • Explorer
  • 1332 Views
  • 3 replies
  • 1 Helpful

Resolved! Linking order with phone number I do not have

Hi, I recently got a sim only contract and have been trying to link the product to my account to activate the eSIM following the emails steps. I got a PAC code that I gave to the guide when getting the sim over the phone. It tells me to link the prod...

Resolved! Looking to join EE

I  am considering moving to EE.Looking around the forum there have been problems receiving OTP messages after porting in a number.Will everything transfer smoothly?

AnnieAS by • Investigator
  • 495 Views
  • 6 replies
  • 4 Helpful

How install esim abroad

Hi,could you please guide me how installing eSIM when I am abroad and bought a new iPhone ?from the app they need to send a code for my number!! However, how can I receive the code when I don’t have activation esim in the new phone?!!

Resolved! Issue porting from VOXI to EE

Hi, I've recently decided to make the switch from VOXI to EE. I received my sim in the mail yesterday and set up the porting; "Thanks, the port in is all set up and will take place by 6pm on 24-04-2026". I checked this morning and my number has been ...

j1yan by • Investigator
  • 635 Views
  • 5 replies
  • 3 Helpful

Resolved! Beware of connecting watches to 'All Rounder' plans

Less than a month back switched to my Apple Watch after getting rid of my Samsung Galaxy Watch 4G.I thought it would be as simple as an eSIM swap. I was directed by the EE guides (whilst on the phone) to click buy on a paired watch plan all while bei...

Keezza by • Investigator
  • 396 Views
  • 2 replies
  • 0 Helpful
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