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02-07-2020 07:27 PM
I ordered a SIM on the 12th of June then I received an an email the following day to tell me it is on it's way. Yet to date no SIM has arrived. I understand there are delays due to the current COVID situation but it's been almost 3 weeks. Any update would be helpful.
02-07-2020 07:31 PM
Hi @JohnLetch
Is that pay as you go sim? And did you purchase any top-up with it?
If it's just a sim order it again.
Thanks,
02-07-2020 07:32 PM
It is a pay monthly SIM.
02-07-2020 08:41 PM
Hi @JohnLetch you need to call mobile care team or sale team they can look into it.
And they will be able to send a new SiM card.
Thanks