Still waiting for a SIM I ordered in June

JohnLetch
Explorer

‎02-07-2020 07:27 PM

I ordered a SIM on the 12th of June then I received an an email the following day to tell me it is on it's way. Yet to date no SIM has arrived. I understand there are delays due to the current COVID situation but it's been almost 3 weeks. Any update would be helpful.

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3 REPLIES 3
tahirmian
Ace Contributor
Ace Contributor

‎02-07-2020 07:31 PM

Hi @JohnLetch 

Is that pay as you go sim? And did you purchase any top-up with it?

 

If it's just a sim order it again.

 

Thanks,

 

 

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JohnLetch
Explorer
In response to tahirmian

‎02-07-2020 07:32 PM

It is a pay monthly SIM. 

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tahirmian
Ace Contributor
Ace Contributor
In response to JohnLetch

‎02-07-2020 08:41 PM

Hi @JohnLetch  you need to call mobile care team or sale team they can look into it.

And they will be able to send a new SiM card.

Thanks 

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