sim don't support 5g

hongyibear · ‎26-09-2025

I want to know whether my package support 5G or not, the 5G standalone on my phone could not be switched on

Matt_124 · ‎26-09-2025

I noticed that you answered yes as opposed to pointing out which of the products you have. To be clear in case of confusion, only Pay Monthly contracts support 5G on EE (be that either 5G Non-Standalone which leverages the existing 4G bands as an anchor layer, or 5G Standalone which is only available in certain locations.)

5G Standalone access is included on All Rounder or Full Works SIM Only plans, as well as on all handset plans with a 5G SA compatible device.

View solution in original post

XRaySpeX · ‎26-09-2025

@hongyibear : Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

hongyibear · ‎26-09-2025

Yes! Only contrast support 5G?

XRaySpeX · ‎26-09-2025

EE are currently prompting some customers with older SIMs to upgrade so they can benefit from 5G Standalone,

See Using 5G Standalone for benefits.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Matt_124 · ‎26-09-2025

I noticed that you answered yes as opposed to pointing out which of the products you have. To be clear in case of confusion, only Pay Monthly contracts support 5G on EE (be that either 5G Non-Standalone which leverages the existing 4G bands as an anchor layer, or 5G Standalone which is only available in certain locations.)

5G Standalone access is included on All Rounder or Full Works SIM Only plans, as well as on all handset plans with a 5G SA compatible device.