23-03-2023 09:00 AM
i've received a replacement sim and been advised to just put it in the phone, but it just keeps saying "no service"
23-03-2023 11:05 AM
Hi @victoria19881.
Welcome to the community.
Have you activated your new SIM?
What was the reason for a replacement?
Katie
23-03-2023 11:07 AM
I've tried to activate but not sure how to, i can't see a guide, i needed a replacement as the old one was lost last year, but am in a contract and kept paying for it
23-03-2023 11:10 AM
I would recommend giving our customer care team a call on 0800 079 8586 free from any landline or provider.
The team will be able to help set up your new SIM.
Katie 🙂
