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My subscription pack isn't working

ZyuranTyranno
Investigator
Investigator

‎26-07-2025 06:38 PM

Yesterday my £15 subscription pack expired. The card I previous paid for was swallowed by a cash machine so I got a new and used it to pay for another £15 subscription pack. The payment was successful but I still have no data. I looked into my account and it says "Once you make a call or send a text, your pack will become active." 

I tried making a call but it said I needed to top up to do that. Then I topped up £10 and made a call and it still hasn't activated. What should I do?

0 Helpful
4 REPLIES 4
Rach_H
EE Community Support Team

‎27-07-2025 09:55 AM

Hi @ZyuranTyranno,

Welcome to the Community!

I'm sorry to hear you're having trouble getting your new pack activated. Have you tried texting 'NOW' to 150?

Rach

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-07-2025 12:52 PM

@ZyuranTyranno : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
ZyuranTyranno
Investigator
Investigator
In response to Rach_H

‎28-07-2025 02:55 PM

That was a mistake I didn't mean to press solved

When I typed NOW, I got

Sorry we were unable to stop your active plan, please call us on 150 for further assistance.

0 Helpful
ZyuranTyranno
Investigator
Investigator
In response to XRaySpeX

‎28-07-2025 02:57 PM

That was a mistake I didn't mean to press solved

When I typed AL, all I got was 

Your current balance as of today 12:54 is £14.60. You have 4.9GB remaining until 26/08/2025 for your 5GB data to use in the UK for 30 days. Your remaining data includes of rolled over data. Your last top up was £15.00 on 27/07/2025 at 11:15. For more info on your plans, add-ons or free boosts, go to the EE app or ee.co.uk

 

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

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