New Customer eSIM

farthing92
Visitor

Hello! I am currently abroad and have purchased a new iPhone 14. I am with another network and want to switch to EE. Can I do this whilst abroad? Can you immediately download an eSIM once signed up to a new SIM only plan? Or will I need to wait until I get home and have the physical SIM? Thanks. 

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @farthing92,

Welcome to the EE Community. 🙂

Sorry, you can only activate a physical or eSIM whilst connected to the EE network in the UK.

James

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@farthing92  No you can not do this while your abroad.   You need the physical sim first. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

Hi @farthing92,

Welcome to the EE Community. 🙂

Sorry, you can only activate a physical or eSIM whilst connected to the EE network in the UK.

James