No service

Stonehaven262
Visitor

‎22-03-2023 10:05 AM

My daughters sim card has stopped working.

She can use wifi ok, but when not at home she gets a 'no service' message on her phone.

She cannot make or receive calls or texts.

I ordered a replacement sim card but it's the same problem with the new sim card.

We have tried the sim card in different locations and still no service.

My wife who is with EE and has no problems with her service.

 

Can anyone help?

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎22-03-2023 12:12 PM

Hi @Stonehaven262 

Thanks for coming here. 

Does the new SIM card that you received as a replacement, work in any other phone? 

Speak soon 🙂

Leanne.

0 Helpful
bristolian
EE Community Star
EE Community Star

‎22-03-2023 12:56 PM

Your description thus far, suggests a possible fault with your daughter's phone.

I would suggest trying a known working SIM in your daughter's phone, and also your daughter's SIM in a known working phone.

See if the fault follows the SIM or remains with the phone.