SIM cards & Porting

Resolved! Additional phone or SIM card

I have an UK issued EE mobile phone ( with a monthly plan) which I only use when in Europe. Can I get an extra UK SIM card so my wife can put it in her (Mexican) phone to use when we are in UK and Spain? She wants to avoid the roaming charges while ...

Resolved! PAC transfer

I joined EE and provided a PAC code as part of the process. I received a SIM and inserted on Tuesday got all the usually welcome texts. Waited Wednesday for the message that the PAC was complete. On Thursday, still no message, so I phoned 150 to talk...

Just switched sim from 02 to EE

I switched from 02 to EE on Monday and the man said today the numbers would change over. Since about 10am I’ve had no internet signal and can’t send/receive texts or calls. I’ve tried restarting network settings and my phone a few times but nothing s...

PUK code

HELLO

Transfer and porting

Hi hope someone can help Have bought me contract phone with EE and sent PAC code to transfer my old number from Vodafone on Monday - nothing has worked since. Spoke to tech team this morning - told the porting was completed at midday yesterday and ne...

Resolved! SIM Card

Hello,I went to my local EE shop to get a new SIM card as my phone was showing "Unable to connect to network" and "no SIM card installed", making it impossible to recieve and make calls and text and use my mobile data. I got the card yesterday 5/6/23...

Resolved! Old O2 sim still active after port to EE

Hi,I initiated my port to EE from O2 yesterday and received a text saying it would be complete by 6PM today.At 6:20PM I had a second text stating “Your existing number transfer to your EE plan is now complete, please turn your device off and on again...

New phone has arrived but no SIM card

Hi all,I have just upgraded, keeping my old number (contract had just expired). The EE website still shows my old phone image and not the new one and so am concerned that the upgrade has yet to happen? The new phone has arrived but there isn't a si...

Moving over from plusnet

Hi, im currently a plusnet user and have been told to switch over to EE.when I receive my unique code and transfer to the EE site it allows me to pick a new plan but when I try to go to cart it keeps refreshing the page and I can’t go any further.

Cant make any phone calls since transferring number to ee

Whenever I try to make a call it says incorrect number. My old sim stopped working at 730am today. I can't send or receive texts and I can't ring ee support because I can't make calls and their online chat feature is not working. I keep restarting my...