Urgent: Lost SIM replacement activation loop while abroad

[Fhaq]

Hi, I am currently abroad and need to activate a replacement physical SIM card for a lost line.

I am completely locked out of standard activation routes because your automated website and app keep trying to send a security text PIN to the lost SIM card. The international phone lines (+447953966150) are not registering my keypad selections over this roaming network, and my logged-in EE app does not display a live chat option.

I have the new, unactivated SIM package with me. Can a human advisor please securely verify my identity and activate this sim.

[Northerner]

Hi @Fhaq 

You need to be on the EE UK network.

Are you EE PAYG or pay monthly contract.

Thanks 

[Fhaq]

Iam a pay as you go customer.

[Fhaq]

I understand the normal way of doing it is to be on the network. Unfortunately since I am abroad this cannot happen. Need the roaming too.

[Schockwave · Accepted solution]

@Fhaq , there is no live chat for pay as you go, it is only available for contract customers.

Unfortunately, you will now have to wait until you return to the UK, or get someone to receive the SIM card, so that they can activate it in the UK and then send it back to you, but that depends how long you are abroad to receive the SIM card, as it might be worth waiting until you return to the `UK, as it has to be activated here in the UK first before it will work abroad.

[Northerner]

Hi @Fhaq 

There is no way around this activation process.

Thanks